Volume keys on new USB keyboard not working

Question

Volume keys on new USB keyboard not working

I purchased a new magic keyboard from Apple last week. The usb is plugged into a belkin thunderbolt express dock hub, which connects to my Macbook Pro (13 inch, mid 2014) running OS X El Capitan version 10.11.6

The letter and number keys work properly, but the volume keys (F10, F11 & F12) do not adjust volume. The F12 key splits the screen to reveal html code for the webpage I'm viewing. Any and all suggestions are welcome.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11.6)

Posted on Sep 27, 2018 7:35 AM

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Answer 1

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Eric Root

Level 10

685,233 points

Oct 1, 2018 7:35 AM in response to vstevensboone

Will it work properly if plugged directly into the computer?

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM

Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

Reset SMC

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Answer 2

Oct 1, 2018 7:35 AM in response to Eric Root

Instead of resetting the SMC, I decided to update my OS and that fixed my issue. I went from El Capitan to High Sierra and my volume buttons now work. Thanks for your help, Eric.

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Answer 3

Eric Root

Level 10

685,233 points

Oct 1, 2018 7:34 AM in response to vstevensboone

If that doesn't work, try using it in another user account.

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Answer 4

Sep 27, 2018 12:36 PM in response to Eric Root

Thank you for the tips, Eric. The keyboard performs the same whether plugged into the dock or directly into my macbook. I have tried resetting the NVRAM/PRAM, per your instructions, but still no success with the volume keys. I'll look at resetting the SMC next.

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Answer 5

Eric Root

Level 10

685,233 points

Oct 1, 2018 7:39 AM in response to vstevensboone

You are welcome. Glad to help.

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Volume keys on new USB keyboard not working

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