iPhone XS Max Wifi Problem

I have google wifi router in my home. My iPhone X was always connected to the 5 GHz channel but my new iPhone XS Max prefers the 2.4 GHz channel. The internet speed on the new iPhone XS Max is much slower than iPhone X.

I have called Apple regarding this issue but no luck yet.

iPhone XS Max, iOS 12

Posted on Sep 27, 2018 7:42 AM

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38 replies

Oct 20, 2018 12:58 AM in response to crh24

Update. I think what I'm seeing is definitely a software problem. I was performing a data download intensive operation on my Xs Max and noticed it proceeding slower than normal. speediest.net showed that my download speed dropped from 285 Mbps to 175 Mbps down with an equivalent percentage drop in upload. At the same time speeds remained normal on my Mac and iPad.


I then reset network settings, logged into my wifi and speed was immediately returned to normal.


I do notice a small (6 dB: -30 vs -36) difference in WiFi signal strength between my 12.9 iPad Pro 2nd Gen and my Xs. In addition to being higher the signal on the iPad is far more consistent than on the Xs. I measured using the app NetSignal.

Dec 17, 2018 6:44 PM in response to dougfrommar

I have same issues on new XS, BUT NOTICED SOME THINGS!


It's fast if you turn off wifi and turn it back on, BUT, after a few minutes of using the phone, browsing slows down. It's only quick and a reboot or turning off wifi then turning it back on, BUT again, after a few min it slows down. ?


The best way to see this is to go to facebook and load someones photos and click on them and go back and click others, it starts to load slow. Same with instagram on your main screen when scrolling - when you see videos posted, they are at a blurrier resolution. BUT as soon as you turn wifi off and use your networking they are much clearer, and facebook photos, etc, load faster on the network with wifi off!!! I have an iphone 6s that I was doing this side by side with my XS and the XS slows down when on wifi after being connected for a few min.


NOW, when you do a speed test, it's still showing great DL speeds on wifi, BUT NOT when browsing after a few min after being connected... It's like a througput issue or something.

Oct 19, 2018 12:05 PM in response to Rooz68

same issue - continually dropping wifi. using as a hotspot and the tethered device continues to lose connection as well. seems like a clear wi-fi antenna issue. I opened a ticket with apple, they are very aware, I went through the process of collecting log data while the issue happened and supplying that information/log to the engineers. They are very aware of the issue which is why they are collecting manual logs and trying to determine if it's a software or hardware issue. I'm afraid its a hardware issue...here's hoping apple figures it out/updates whatever it takes and makes it right for everyone

Oct 1, 2018 1:58 PM in response to Rooz68

I have an Eero router and have tried enabling a " beta" mode they have to force the phone to use the 5ghz instead of first going to the 2.4. I tried reset network settings on the phone and doing a complete factory reset and setting everything up from scratch. Nothing seems to help. I wish apple would acknowledge this and at least say " a fix is coming" . I didn't spend $1500 to have slower wifi !!!!

Oct 26, 2018 10:00 AM in response to Rooz68

Apparently last night my Xs Max lost connection to my WiFi, which never happened with my X. My phone used a ton of cellular data when this happened and I’ve almost used up my allotted data of 22 GB before AT&T slows down my speeds. There has to be a bug in the iOS with these new phones. I hope Apple fixes this issue with iOS 12.1. I’ve also noticed problems connecting to my HomeKit devices. My wife and daughter have older iPhones and they have no problems staying connected to my WiFi.

Nov 21, 2018 1:06 PM in response to CJSENG

My XS Max drops the 5GHx wifi connection about once every week or so and it connects to 2.4 GHz because I have the same password for both bands. I had an Iphone 7 plus for more than 2 years and it never lost it's 5 GHz wifi connection, in the same location as I have my XS max and with the same router. I just did a Network Reset to see if it will fix the problem. I not, Apple needs to fix this annoying issue

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iPhone XS Max Wifi Problem

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