Terrible frame rate / Stuttering on XSMax iTunes HD content

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Level 1

6 points

Terrible frame rate / Stuttering on XSMax iTunes HD content

I’ve just tried watching Blade Runner HD and Twin Peaks Season 3 on the XS Max, and it’s almost unwatchable.

the frame flicker / jerkiness during panning or long motion shots is terrible.

Even close up dialogue scenes are almost stop-motion like!

I can’t for a second believe this is the way the latest “experience” is supposed to be. If it is, this unit‘s going back I’m afraid.

Does anyone one share this issue or have any ideas why this would be happening? Same content on my 7plus runs like warm honey!

Posted on Sep 28, 2018 1:42 PM

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Answer 1

Joseph_S.

Community Specialist

Sep 30, 2018 6:26 AM in response to Banzaiuk

Hi Banzaiuk,

Thanks for posting in the Apple Support Communities. From your post, it looks like you're running into performance issues when playing iTunes purchases.

Are these iTunes movies downloaded directly to your device, or are you streaming them? Depending, there are a few steps to try.

If you're streaming, you'll want to make sure you've tried both a Wi-Fi network and a cellular data connection to see if you notice a difference. You can switch between Wi-Fi and cellular data using your Control Center, detailed in the article titled Use and customize Control Center on your iPhone, iPad, and iPod touch .

If the issue persists on both network types, downloading directly to the iPhone and testing again would be a great next step.

On the other hand, if you've already downloaded the movies to the device, you might try to Restart your iPhone, iPad, or iPod touch and then test again:

Restart your iPhone X or later

Press and hold the Side button and either volume button until the slider appears.

Drag the slider to turn your device completely off.*

After your device turns off, press and hold the Side button again until you see the Apple logo.

Re-downloading a movie and testing again may help narrow things down as well, using the steps in the article Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books .

On an iPhone, iPad, or iPod touch

Open the iTunes Store app.

On your iPhone or iPod touch, tap More in the menu at the bottom of the screen, then tap Purchased. On an iPad, just tap Purchased.

Depending on what you want to redownload, tap Music, Movies, or TV Shows. You might need to tap "Not on This [device]" to see all of your items.

Find the movie, TV show, or music that you want to redownload, then tap it.

Tap to the right of the title. The movie, TV show, or music downloads to your device. You can find movies and TV shows that you redownload in the TV app4 or Videos app, and music in the Music app. Don't see the item that you purchased?

I hope these steps help with your movie playback.

Take care.

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Answer 2

Oct 1, 2018 6:31 AM in response to Joseph_S.

Actually I have same issue it’s on movies downloaded from iTunes also Netflix movies they all have a stutter or judder on new iPhone X’s max not sure if it has to do with hdr or Dolby or what but it’s so bad u can’t finish a movie if it’s on a newer title that’s hdr or Dolby I can see it in the net flux app lost in space se1ep1 40min mark around and also if u download from iTunes infinity war the end battle scene with thanos look really bad even downloaded directly to device no problems iPhone 7plus or 8 plus or iPads it’s just these new iPhones. Hardware or soft ware problems 😳 who knows thinking about returning my device so is the wife can’t watch nothing except older movies and even then it does it just not as bad.

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Answer 3

Oct 1, 2018 6:35 AM in response to Banzaiuk

Same issues read post I posted to apple guy also there is a whole forum about it. And it’s just not Netflix it’s even downloaded movies from iTunes esp infinity war here is the other people same problems

https://forums.macrumors.com/threads/iphone-xs-max-hdr-problem-in-netflix.214078 3/

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Terrible frame rate / Stuttering on XSMax iTunes HD content

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