Apple delete bad reviews from Support Community?

Ronald Belair wrote:

I hd two posts removed that were posted because Support could not fix my iMac RECEIVED NO EMAIL WITH AN EXPLANATION.

Apple Customer Support has no authority to delete posts here. In fact, they don't participate here at all.

Here are the Terms of Service for the forum. Apple Support Communities Use Agreement Take a look. If you had a post removed, you will receive an email with a brief explanation for the removal to your Apple ID email address.

This is a user to user technical support forum. As noted terms of use apply. There is no guarantee that your post will receive replies, or that you will necessarily find those replies useful, but that is how it works. I don't see any recent activity from you other than this thread. Perhaps you should ask your technical question again in the most appropriate forum for it.

tt2

In order to avoid having your posts deleted, you need to conform to the terms of use. In summary, don't rant, complain, use profanity. State what you are trying to do, what happens when you try and what troubleshooting steps you've already taken.

See this article for advice on how to write a good post:

Writing an effective Apple Support Communities question

Have you visited the Genius Bar? They specialize in hardware problems. Software problems are usually dealt with via a triage process and you start with the upper right corner link for Apple support. this forum is not the official Apple support, just other end users. As mentioned, these forums are to get help, not post rants or bad reviews.

Again: When are you going to tell us what your problem is?

Did you post a review in the app store? Is that what was removed?

There are only two places to get tech support: from other users here and directly from Apple through the above link.

If your post is removed by the hosts here, you get an email.

Your posts were not deleted because Support could not fix. Your posts would have been deleted because they did not comply with TOU, and based on the tone and all-caps in your messages above we might have a clue to the specific violations.

I suggest you start a new thread thread in the relevant community area. Simply describe the problem in terms of what you can see and what goes wrong. Don’t even mention previous contact with Apple Support, don’t make any comment about quality of service, don’t rant about Apple, don’t use profanity.

This site has just lost a feature which may have saved a post you were constructing. In the past if you were logged out while composing your message, or there was an issue submitting it, you might have been able retrieve it and try again. If you have something complicated to write about then you may want to compose the message in a text editor and paste it here when it is complete. Please stick to the technical issues.

tt2

If you start a post without signing in here first, it will disappear. You must sign in first.

1. I don’t use icloud, so someone else will need to help with this.

2. what home page? Are you using the Apple keyboard or a third party one? Where do you have it set to go to the home page with a space bar click?

3. Exactly what model mouse? And how do you have your Preferences set for sleep/ wake?

It helps if you post a working link: http://osxdaily.com/2016/10/23/fix-icloud-unknown-error-cant-connect-problem-mac /

Rather than make those file level changes I would suggest, at least to start with, that you actively turn off every feature that accesses iCloud, or any other aspect of your Apple ID, in turn, on all devices that you have. Once you've done that try to sign in again with your current credentials. See if the issue returns.

tt2

Clearly I worked out where you meant, but it was missing the http:// and another slash necessary to find a document rather than an error message. Every time you make someone else have to do more work than necessary to understand your problem you increase the odds that they will lose interest.

tt2