Apple delete bad reviews from Support Community?

does Apple monitor support communities and delete what they don't like?

iMac

Posted on Sep 29, 2018 8:52 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2018 11:05 AM

Your posts were not deleted because Support could not fix. Your posts would have been deleted because they did not comply with TOU, and based on the tone and all-caps in your messages above we might have a clue to the specific violations.


I suggest you start a new thread thread in the relevant community area. Simply describe the problem in terms of what you can see and what goes wrong. Don’t even mention previous contact with Apple Support, don’t make any comment about quality of service, don’t rant about Apple, don’t use profanity.

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Question marked as Top-ranking reply

Sep 30, 2018 11:05 AM in response to Ronald Belair

Your posts were not deleted because Support could not fix. Your posts would have been deleted because they did not comply with TOU, and based on the tone and all-caps in your messages above we might have a clue to the specific violations.


I suggest you start a new thread thread in the relevant community area. Simply describe the problem in terms of what you can see and what goes wrong. Don’t even mention previous contact with Apple Support, don’t make any comment about quality of service, don’t rant about Apple, don’t use profanity.

Sep 30, 2018 9:24 AM in response to Ronald Belair

In order to avoid having your posts deleted, you need to conform to the terms of use. In summary, don't rant, complain, use profanity. State what you are trying to do, what happens when you try and what troubleshooting steps you've already taken.


See this article for advice on how to write a good post:


Writing an effective Apple Support Communities question

Sep 30, 2018 9:27 AM in response to Ronald Belair

Have you visited the Genius Bar? They specialize in hardware problems. Software problems are usually dealt with via a triage process and you start with the upper right corner link for Apple support. this forum is not the official Apple support, just other end users. As mentioned, these forums are to get help, not post rants or bad reviews.

Sep 30, 2018 9:08 AM in response to Ronald Belair

This is a user to user technical support forum. As noted terms of use apply. There is no guarantee that your post will receive replies, or that you will necessarily find those replies useful, but that is how it works. I don't see any recent activity from you other than this thread. Perhaps you should ask your technical question again in the most appropriate forum for it.


tt2

Oct 3, 2018 9:45 AM in response to babowa

Bot iMac July 2013. IOS 10.13.6. quickly now 3 problems - 1. for 6 months every day I get a pop uo that says "mac can't connect to iCloud because of a problem with iCloud preferences, go to iCloud preferences to fix this problem". Have to change my password every day. 2. one click on space bar does not go to home page, now takes multiple clicks. 3. mac idle for several hours the screen is grayed ou then when activated mouse does not work. have to turn off mac then turn back on. sorry this is so truncated but the last time i tried to post the problems they deleted them

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Apple delete bad reviews from Support Community?

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