Mojave time machine back up failing

Since installing 10.14 have not been able to complete a full backup using time machine to external drive. All disks check out on disk utility first aid both under OS and stand alone utility under recovery. Have erased and reformatted the external drive. Still no success. Backup begins and runs up to about 80GB ok, then fails. Restart by "back up now" continues for about 500MB and then fails again. My full backup is about 900GB so I am running unprotected.

I believe this is a Mojave problem, not a drive problem.

Any ideas?

Mac mini, macOS Mojave (10.14), Samsung display

Posted on Sep 30, 2018 12:07 AM

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Posted on Feb 1, 2019 11:16 PM

After multiple failed attempts to get Time Machine to complete a full initial backup, I seem to have hit upon a workaround solution.

I noticed in Activity Monitor that two apps were always eating up a LOT of processor cycles during the failing backups - SPOTLIGHT was apparently trying to index the new backup disk as it was being written and I think NORTON SECURITY was also trying to virus-scan it at the same time.

  1. I erased the old Time Machine drive with Disk Utility and gave it a new name
  2. I shut off all Norton scans temporarily
  3. System Preferences>Spotlight>"Excluded" the new Time Machine drive from indexing and also the entire Macintosh HD (temporarily)
  4. Time Machine> unchecked "Back Up Automatically"
  5. Deleted Macintosh HD>Library>Preferences>com.apple.TimeMachine.plist and emptied the Trash
  6. Restarted the computer
  7. Quit Norton Security
  8. Double-checked to make sure everything was Excluded from Spotlight indexing
  9. Time Machine> deleted the prior Time Machine drive name and replaced it with the newly created one
  10. Time Machine> checked "Back Up Automatically" and started backup
  11. This time the full 390GB backup ran at "light speed" and completed in about two hours (via USB 3.1)
  12. Restored Norton to original settings
  13. Removed the Spotlight "Exclusion" for Macintosh HD, but retained the exclusion of the new Time Machine drive
  14. Restarted the computer and let it resume "business as usual".

PROBLEM SOLVED! You're welcome. :-)


330 replies

Jan 1, 2019 8:02 AM in response to speedolli

Like so many people, I am having Time Machine trouble. I am afraid a great deal of this thread is beyond my technical knowledge, but I am concerned (as I have already said in earlier posts in this thread) about the formatting of the drive (strictly, the partition of the drive) I am trying to back up to. At the moment It is formatted as Mac OS Extended (Journaled), but I have seen suggestions that it should be APFS. The document reached by the link below seems to suggest HFS+.


I have found this statement: 'Important: You can back up from an HFS+ or APFS-formatted disk to an HFS+ disk; however, Time Machine can’t back up to an APFS-formatted disk. If you select a back up disk formatted as APFS, Time Machine offers to reformat it as HFS+.' (my italics). It comes from https://support.apple.com/en-gb/guide/mac-help/types-of-disks-you-can-use-with-time-machine-mh15139/mac. I should welcome comments, including any about case-sensitive formatting.

Jan 1, 2019 12:23 PM in response to Michael Graubart

To show willing, I posted a simple description of the TM problem in the Bug Reporter, https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=77e2a60d4bdfa6b7311c854a56505800be3c24e3a27a670098ff61b69fc5214b&sslEnabled=true&rv=3a, a couple of weeks ago and updated it just now, adding a sysdiagnose file as requested by the Apple engineers (this facility being the especial advantage of the Bug Reporter). Earlier today I also posted a description in https://www.apple.com/feedback/timemachine.html. Please, everyone affected by the TM difficulties, post in both these places and thus apply a little pressure on the Apple engineers. Strength in numbers!

Jan 7, 2019 12:17 PM in response to namuang26

Had this problem and was out of town, away from my Time Capsule last week. When I came back over the weekend, the backup proceeded and while it took awhile, backing up seems to have worked overnight Saturday night. Yesterday and last night it got stuck verifying but as of this morning, it believes it is backed up and has continued to do the interim hourly backups today pretty consistently. All of this started when I upgraded to Mojave in early December and immediately was unable to use TM on my TC. Happy to see that the bug is fixed but I don't know how, when, or what changed.


Anyone else have the same experience?

Feb 8, 2019 11:20 AM in response to fopsy

As I said in my last post on this subject, I do not think ordinary users of Mac computers (even experienced ones who are not in principle against some technicalities) should have to follow paths like fopsy describes, or perform elaborate procedures described by others in this string, in order to do routine backups. Computer users should be encouraged to do regular backups as routine security procedures, not discouraged by the need for extensive and technically complex procedures.


Today I installed the Supplemental Update to MacOS 10.14.3 and tried doing a Time Machine backup after turning my other backup software off in accordance with Bug Reporter advice. After c. 90 minutes, TM began backing up. After c. 3 hours it stopped backing up. The backup was once again incomplete.


I have again reported this to Bug Reporter, attaching a sysdiagnose file.


I also did a Carbon Copy Cloner backup. It took a little over an hour and is, to the best of my knowledge, complete. What is more, the resulting drive constitutes a bootable startup drive.


I

Jan 1, 2019 7:17 AM in response to speedolli

After I set Filesystem Protections: disabled

the backup was very slow, but after about 4 hours it suddenly speeded up.

The idea of "Filesystem Protections: disabled" did not change anything:

TM still came into the "endless growing" situation.

Now I see errors like this:

2018-12-31 18:22:51.067749+0100 localhost backupd-helper[104]: (TimeMachine) [com.apple.TimeMachine:TMLogError]

Failed to remove '/Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Ollis MacBook Air/2018-12-30-083856/Macintosh HD/.MobileBackups.trash',

error: Error Domain=NSCocoaErrorDomain Code=642 "You can’t save the file “.MobileBackups.trash” because the volume “Macintosh HD@snap-97108” is read only."

UserInfo={NSFilePath=/Volumes/com.apple.TimeMachine.localsnapshots/Backups.backupdb/Ollis MacBook Air/2018-12-30-083856/Macintosh HD/.MobileBackups.trash, NSUserStringVariant=(


Jan 1, 2019 8:16 AM in response to speedolli

I switched back to

# csrutil status

System Integrity Protection status: enabled.


Then started a TM backup. Now I am back to this kind of error messages:


2019-01-01 16:32:13.564064+0100 localhost backupd[2174]: (TimeMachine) [com.apple.TimeMachine:TMLogError]

Failed to remove attribute 'com.apple.backupd.SnapshotVolumeLastFSEventID' from 'file:///',

error: Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"


Still the problem of "endless growth" persists.

:-(


I have no more ideas what to test and I am waiting for an Apple bug fix desperately.


Jan 1, 2019 9:26 AM in response to namuang26

Now I submitted a feedback on

https://www.apple.com/feedback/timemachine.html

and I got:


Thank you for your feedback on the Time Capsule.


We cannot respond to you personally, but please know that your

message has been received and will be reviewed by the Time Capsule Team.

If we need to follow up with you on your ideas for improving the Time

Capsule, we will contact you directly.

We appreciate your assistance in making the Time Capsule better.


Time Capsule Team

Apple


So wait and see ......

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Mojave time machine back up failing

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