Mojave time machine back up failing

Since installing 10.14 have not been able to complete a full backup using time machine to external drive. All disks check out on disk utility first aid both under OS and stand alone utility under recovery. Have erased and reformatted the external drive. Still no success. Backup begins and runs up to about 80GB ok, then fails. Restart by "back up now" continues for about 500MB and then fails again. My full backup is about 900GB so I am running unprotected.

I believe this is a Mojave problem, not a drive problem.

Any ideas?

Mac mini, macOS Mojave (10.14), Samsung display

Posted on Sep 30, 2018 12:07 AM

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Question marked as Top-ranking reply

Posted on Feb 1, 2019 11:16 PM

After multiple failed attempts to get Time Machine to complete a full initial backup, I seem to have hit upon a workaround solution.

I noticed in Activity Monitor that two apps were always eating up a LOT of processor cycles during the failing backups - SPOTLIGHT was apparently trying to index the new backup disk as it was being written and I think NORTON SECURITY was also trying to virus-scan it at the same time.

  1. I erased the old Time Machine drive with Disk Utility and gave it a new name
  2. I shut off all Norton scans temporarily
  3. System Preferences>Spotlight>"Excluded" the new Time Machine drive from indexing and also the entire Macintosh HD (temporarily)
  4. Time Machine> unchecked "Back Up Automatically"
  5. Deleted Macintosh HD>Library>Preferences>com.apple.TimeMachine.plist and emptied the Trash
  6. Restarted the computer
  7. Quit Norton Security
  8. Double-checked to make sure everything was Excluded from Spotlight indexing
  9. Time Machine> deleted the prior Time Machine drive name and replaced it with the newly created one
  10. Time Machine> checked "Back Up Automatically" and started backup
  11. This time the full 390GB backup ran at "light speed" and completed in about two hours (via USB 3.1)
  12. Restored Norton to original settings
  13. Removed the Spotlight "Exclusion" for Macintosh HD, but retained the exclusion of the new Time Machine drive
  14. Restarted the computer and let it resume "business as usual".

PROBLEM SOLVED! You're welcome. :-)


330 replies

Jan 5, 2019 1:27 AM in response to Michael Graubart

I get an "account not found" error when I attempt to log in to the Bug Reporter with my Apple ID (same one I use here). On the Bug Reporter page, it mentions signing in with a developer account, so I'm guessing that's why I can't sign in.


Apple Bug Reporter is a web-based tool that developers can use to report issues with Apple software and services, request enhancements to APIs and tools, and track the status of their feedback. To access Apple Bug Reporter, sign in with the Apple ID associated with your developer account.


In any case, hopefully those who have reported it via the Bug Reporter will get more traction with the defects with Time Machine.

Jan 6, 2019 7:40 AM in response to sjordi

You may require (or have required) a Developer Account, sjordi. I did not require a Developer Account, I have not got a Developer Account, I do not need a Developer Account, I am not a Developer and I do not intend to get a Developer Account.


As for having to produce and submit a sysdiagnose file, I mentioned this earlier in this string. I at first failed to do so, and the Apple people replied, both in the Bug Reporter and by email, asking for one (proving that they do read these bug reports), which I then did create and submit, twice over, at two stages during the very lengthy TM backup process.

Jan 6, 2019 7:43 AM in response to Michael Graubart

Interesting because I could not submit a bug as long as I wasn't logged with my dev account.

And I couldn't send the bug report as long as the sysdiag file was not attached. Only that operation made the submit button available (without attach, it was just grayed out). Funny

Anyway, as much as more people post a bug, no matter which account or technics, the better.

Jan 7, 2019 2:10 PM in response to Michael Graubart

Yes, that’s a very odd inconsistency. I can see why they would (attempt to) limit it to developers where you would expect a certain level of expertise prior to reporting a “bug.”


I can only imagine what they receive on their public feedback page. :)


Hopefully, the efforts those of you with access to the Bug Reporter have been putting in will help Apple squash this fairly serious bug.

Jan 13, 2019 6:05 PM in response to Michael Graubart

I thought my problem was solved with the reformat as case-sensitive tip, but my iMac is freezing again when a TM backup begins. It's not every backup -- and it had been working fine for a couple of weeks.


I'm just turning TM off for now. Defeats the purpose of automated, incremental backups, but I'm tired of troubleshooting. It's interesting to read how many hours of time, and purchases of new hard drives, have been incurred by TM users.

Jan 16, 2019 6:58 AM in response to Historyperson

Today (16 January) I tried backing up with TM again, but only closing SyncFoldersPro first. This time TM got stuck when 174.9 MB of 5.41 GB had been backed up. I have reported this in Bug Reporter, attaching a sysdiagnose. 


I shall wait for the next MacOS update in the hope that this TM problem will have been solved, and in the meantime shall rely on Carbon Copy Cloner. But it might be worth trying to disable System Security Protection before running TM as suggested by someone else in this string. Or even starting up in Safe Mode?

Jan 17, 2019 11:21 AM in response to namuang26

I have this problem too and have read various "solutions" - involving deleting files from the library and excluding items from backups, all of which I've tried and none of which have worked. I STILL cannot back up to time machine with Mojave. It looks like Apple have addressed this problem in recent weeks or am I wrong? If anyone can suggest a definitive solution to this problem I'd appreciate it.

Jan 20, 2019 4:49 PM in response to GDL2302

Not fixed yet. In fact, while I was typing this reply, my system completely froze and I was forced to do a hard reboot. I forgot that I had turned Time Machine back on to test something and didn't turn it off. I was able to complete a manual backup, but automatic backups are still causing random freezes for me.


Maybe the Time Machine developers were all repurposed to work on Apple's autonomous driving efforts...

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Mojave time machine back up failing

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