Screen time

By “Screentime Account” do you mean Apple ID or Family Sharing? If on Apple ID, it might have to do with iCloud. Check in Screen Time if Share Across Devices is turned on. If on Family Sharing, make sure all devices are

on iOS 12 (GM) and to enable Family Sharing Screen Time.

Pick up the phone and see if Screen Time is enabled. Did you put a screen time password on the phone that he does not know?

Updating to 12.1 on all devices appears to have fixed it for me. It’s a little slow (as in it takes a few seconds to appear), but it works.

I got the same problem. The stats were showing for a few days, then stopped updating. I disabled and re-enabled Screen Time on the kids phones - the stats started to come in again. Then the stopped again after a couple of days.

Seems to be an Apple bug. Strange that more people aren't reporting this.

I haven't found any. I stopped the kids' Screen Time, then re-enabled it. The timing info started to arrive again, but with no prior history. This went on for a couple of days, then the reporting stopped again.

As Mr. Finch above said, it's either a problem that affects few people, or few people actually notice it. The times seem to work on the kids' devices, they are just not reported to the parents. Obviously, this is an Apple bug. Possibly in the servers, which wouldn't require a fix in iOS, but possibly in iOS proper. 12.0.1 iOS update didn't provide a fix.

One of the new updates fixed an issue where you could change time zones to get around Screentime limits. Now, if you have Screentime set your "Set Automatically" for time zone is greyed out.

I’ve done pretty much the exact same thing with no change. Usage time shows up fine on their devices but it never syncs to the parent devices. I’ve also tried logging out of iCloud and back in on everything and that didn’t help either.

Similar problem. On initial setup one kid worked, the other didn’t. Removed first kid and re-added to our “family”. Both worked for a while. Just checked today and neither is working! Symptom is, if you check either kid’a screen on the parent phone, there is no plot of the data, instead it says “As this decide is used, screen time will be reported here.”

Update: waited a long time and data from second kid appeared! First kid still no data.

The feedback page is one of 3 ways that Apple finds out about problems and feature requests:

• The feedback page
• Contacting Apple Support using the link at the top of this page
• Visiting the Genius bar

Developers also can file bug reports with Apple; those are generally given higher priority, and DO generate responses. So if you want to communicate at this higher level register as a developer. Although the most common response I have gotten is "thanks; that's been reported x times, and has been prioritized level y."

Every one of the data collection methonds logs every user encounter to a database, and reports are run on common issues and requests. So posting to the Feedback page is not going to get you a response, but if you are clear about what you want or what the problem is it will be sorted into the database. And if the reports show common requests or frequent identical or similar issues the triage process will bring them to the top. Keep in mind that with over 1 billion iPhones sold, there will be thousands of additions to the database per day. Which is why it's important to be very clear about what you are reporting so it can be compared to requests from other users. A rant will probably be discarded, unless there is a clear idea in among the "noise" to identify what the base issue actually is.

BTW, I do not work for Apple and I have never seen their process in detail, but I've been managing software projects for many companies for 40 years, and every one of them has a similar process. I have occasionally reported bugs as a developer, so I know that process. And I have seen commonly requested features actually appear in later updates.

I don't have any non-adult children, so I have no experience with this specific issue, but it sounds to me like a bug, and I'm pretty sure Apple already knows about it. But there's no harm in filing more reports with Feedback to reinforce the severity of the problem.

jrob24 wrote:

This looks like a software bug that Apple needs to resolve.

Have you told Apple about it? https://apple.com/feedback. Apple does not read or participate in this user-to-user forum.

I’m having the same problem with 4 kid accounts — neither my wife or I can see the usage. Everything was working for a few days and then yesterday I noticed it wasn’t anymore. Screen time is turned on and each device shows the individual usage, it just isn’t showing up when we look at it on our devices.

I'm having the same problem. Worked for a few days now is no longer reporting Screen Time to my (parent) phone. I checked my child's phone and all settings are correct. Rebooted both phones. Waiting to see if that fixed the problem. My child told me if she responds to message prompts when the screen is locked it doesn't register as screen time. I don't know if that's accurate or if she's just assuming. That wouldn't account for no screen time registering at all on my phone. Screen time is being reported on her phone. Just not being sent to parent phone.

I have the same problem, haven't been able to find a solution. 2 kids, each with an iPhone and iPad, one gave me all the screen time for about a week and one lasted 10 days. Now I can't get either one to show on my iPhone.