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Level 1

4 points

A Catch 22 problem, so angry i wonna cry

I have a macbook air 2013. I'm trying to upgrade from os x 10.8.5 to Mojave. When I press get I'm asked to verify my payment information so I press on that button and the next message saying I you need to upgrade the os in order to change payment info. I do not have any other apple products and tried to change payment info online.

MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Sep 30, 2018 11:41 AM

Best reply

Eric Root

Level 10

684,177 points

Posted on Sep 30, 2018 12:37 PM

contact iTunes Support to see if they can help verify your account. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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A Catch 22 problem, so angry i wonna cry

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