Wacom CTH 470 touch capabilities not working on High Sierra & Mojave: This Fix Worked for Me

Ok.

You have to uninstall the Wacom App (i'm using appclean to do this action)

Then, reinstall the last driver for CTH 470...

After that. Go to System Preferences>Security & Privacy> Privacy>Accessibility and add

* Consumer Pen Driver

* Pen Tablet Driver

* Wacom Utility (choose from Apps Folder>Wacom)

After this instructions go to Applications> Wacom Tablet> Wacom Desktop Center>Backup Settings and choose Reset Settings... and voilà!

I hope this steps will help you 😉

I have OS 10.14.1, and tried the Wacom 5.3.7-6 driver. I have the same experience, the pen will work, the touch function does not.

@bcormie01, which version of the CTH driver did you use?

The Consumer Pen Driver and Pen Tablet driver showed up in the Accessibility section, I added the Wacom Utility.

I have no Wacom Desktop Center. The latest version of the driver does, but it will not recognize my tablet at all.

Please let us know which version of the driver you used!

Thanks!

If you are looking at the Accessibility section and don't see all of the items, it is likely because the driver you installed does not install them.

I wrote to Wacom via their Twitter account, and they said, "Hi, thanks for reaching out. I really apologize for the major software architecture change from Apple's macOS, which has turned our Bamboo tablets incompatible due to technological advancements. Our Bamboo tablets will still work with prior versions like 10.11. Cheers^DP"

When I asked for details, I got this reply, "We totally understand your concern, but related to operating system upgrades, it is imperative to make sure all the hardware connected to a computer will be compatible with the newer operating system version before performing the upgrade.°VR."

Here's the Twitter thread: Wacom on Twitter: "Hi, thanks for reaching out. I really apologize for the major software architecture change from Apple… Maybe if enough people with the same problem complain, Wacom will do something, though given their pattern, I am not optimistic.

In other words, they don't care, they are not going to do anything about it other than advise you, and many millions of other customers, to buy a new tablet. I may do that, but after buying 3 Wacom tablets for myself, many more for my job, and recommending them to others, I will never buy or recommend a Wacom tablet again! Never!

They have a long record of lagging behind Mac OS updates, it took them over a year to deliver a driver compatible with Sierra, another delay for High Sierra, IIRC. If we're really lucky, maybe they will get around to doing better. They are Apple Developers, so they get plenty of advance notice about the upcoming changes to Mac OS. IMO, they have no excuses whatsoever.

In fairness, I give credit to the support guy in Costa Rica I spoke with. He was polite and helpful, but thanks to Wacom management, could do nothing to help me.

Please tell us which driver you installed? I tried the latest, got nothing, tried 5.3.7-6, and not all of the elements mentioned showed up in the Accessibility window. I'm desperate for a solution to this, I can't use a mouse for any length of time, and rely on the touch features.

Thank you

Having the same problem... but i'm plugged usb via.

When you upgrade to X o Y Mac OS, sometimes the drivers doesn't works at 100%.

We have to wait 😟

Works perfectly. Thanks a lot!

Very helpful really, I had the same problem and I contacted with everyone but your instructions have been the best ✅

Where do I find the Cosumer Pen Driver and the Pen Tablet Driver?

I was able to add the Wacom Utility but can't find the others.

Works for me. Thanks!

🙂

http://cdn.wacom.com/u/productsupport/drivers/mac/consumer/pentablet_5.3.7-6.dmg

be welcome

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