Printer issues after installing Mojave

Since installing Mojave I cannot print. I have na Epson ET 3750. When I select print I get the spinning ball - I uninstalled and reinstalled to printer. I cannot even access printer in system settings - when i select it I get the spinning ball again.

Posted on Oct 1, 2018 9:33 PM

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Posted on Nov 29, 2018 10:38 AM

I had the same issue with both Brother DCP-6690CW and Samsung C480FW. Ran a network configuration and noticed that since updating to Mojave (when the print problems began) that the IPv6 had been disabled. Go into your printer settings and enable IPv6, turn printer off and restart and all should be OK again.

96 replies

Dec 27, 2018 3:20 AM in response to Why_Do_I_Need_A_New_Username

rkstiens: While I don't know what Apple is doing to fix this defect in Mojave, here are some solutions.


  1. Downgrade to High Sierra to restore your previous functionality.
  2. Call Apple Support. I was surprised how easy it was to get through on a different issue. They were able to easily share my screen and assist me with an issue.
  3. Bypass the printing issue with these steps.

a. Edit the cupsd.conf file as shown above

b. Delete the existing printer and Add it back selecting IP, IPP, and using its IP address. Select Generic Postscript even if it finds the correct software.


This set of steps works for me.


Sorry I don't have anything better.

Jan 19, 2019 5:28 PM in response to XinWang-01

Thank you. You may want to look at my bug report: https://bugreport.apple.com/web/?problemID=46807004


I added a reference to your comments. I did post a work-around that works for me, fixing a Unix permissions issue in the CUPS configuration and using a general print driver rather than a specific one.


A potential solution may be in the cupsd.conf file. /private/etc/cups/cupsd.conf


Adding the statement Allow from All to the <Location /> parameter so that it reads:


<Location />

Order allow,deny

Allow from All

</Location>


and similar additions to the other <Location /admin> and <Location /admin/conf> and <Location /admin/log> fields.



Jan 20, 2019 9:52 AM in response to MyronCramer

How can I go back to high Sierra? It’s not available on the App Store anymore and if I go back to a time machine backup I lose month’s of work.


When you say “routed printer using IP printing” what does that mean? I have pretty good computer skills but I’m not a programmer and I’m very frustrated that I’m having to learn so much about cups configuration files, IP addresses, etc. I shouldn’t have to do this, apple products are supposed to be intuitive and user friendly ... this is ridiculous.

Jul 22, 2019 2:58 AM in response to pthompso99OP

I too have this problem. Regularly I get spinning beach balls when trying to print, requiring me to force-quite the application, go to the Printers & Scanners prefs pane, reset the printing system and then reinstall the printers.


The advance give-away that this problem has occurred again is that launching applications (such as Word or Adobe Illustrator) suddenly takes very much longer.


Something is causing the printing system to get corrupted, but now that Console only shows you logs from the point at which you launch it, I cannot look back to see what might have caused this problem.

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Printer issues after installing Mojave

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