CarPlay Disconnecting - iPhone XS Max

After spending 60 minutes troubleshooting with Apple Customer Service, I seemed to have solved the problem after suffering it for 4 months. The solution is as follows, and so far the problem hasn't come back (fingers crossed):

1- Delete or forget all phone devices from your car

2- Go to settings and delete or forget all cars from your phone Bluetooth and CarPlay connections

3- Go to settings, general, about,name and rename your phone. Just change whatever name you phone have on this field.

4- Re-pair your car and phone again

5- Enjoy, and hopefully it works for you as well it does for me.

6- You're welcome!

I thought my issues had been corrected by the 12.1.3 update and my XS Max was running carplay fine even on non Apple cables (however they are MFi certified).

Went on a long drive yesterday and it reset a couple of times.

However, I think reset is a mis-characterization of the issue.

It is related to notifications from Apple Maps.

I correlated the screen dropouts to the exact timing I received a "You are 14 mins from home" type notification from Apple Maps.

Therefore I may disable notifications from Apple Maps to see if that fixes the final issue.

However, this morning I see there is an available update to 12.1.4 so not sure what that now fixes.

2018 Jeep Grand Cherokee Summit

Kind of 50/50 results for me since turning the WiFi Off.

Worked fine this morning, but not worked this afternoon.

This is the reply from my local Audi dealership

"The iPhone XS Max unfortunately is an unsupported device currently, so apple have not released the software to us for us to update our system, we are currently still on iPhone 7, with the been the case we cannot guarantee connective functions"

I also had the same issue with the problem being worse when apps were open. Prior to plugging the phone into the car, I close all the applications I have running. Sometimes it seems to help, other times not at all. Waze was the biggest problem, so much so that I had to delete it from the phone.

I have two USB ports in the armwrest with the Apple cable that came with the iPhone XS.

iOS 12.1.3 is working for me in my 2018 Audi A4 allroad. I no longer have the problem with connections to CarPlay with iPhone XS as we’ve all described in these many messages.

However, recurrence of an old problem from earlier versions of iOS has returned, namely that if I’m on a call and then activate CarPlay, the other person cannot hear me but I can hear the other person. This was corrected with an earlier iOS update, but it has returned.

I will try the following and report back

Fix#1

• Engage Airplane mode

• Bluetooth off

• Wifi Off

• Connect iPhone

Fix#2

Lighting Cable Y-Splitter

Your comment is probably going to get deleted and this one might too but I deleted the profile and there was an update for 12.1.3 waiting for me.

Confirmed that I had zero disconnects after putting it through its paces and driving around for the day with the latest version of iOS. 2018 Audi Q5 with XS Max

Dude he's talking about Apple maps. Don't uninstall anything. Just update your phone to iOS 12.1.3 and you shouldn't have any issues.

Reported via "Contact Support". They accessed my phone remotely, ran diagnostics and confirmed hardware was OK.

I was asked to forget the car in carplay settings, test during my commute tomorrow and then have a call with them scheduled for tomorrow afternoon.

Have not had this issue on my 2018 Audi S4 with my XS Max. I use CarPlay daily and all the time while I drive. My car was built in January 2018, and had the midyear change where one USB port is in the console and the other USB port is in the front next to the cigarette lighter. I am using the USB port closer to the front next to the cig lighter, with a 1 foot aftermarket Lightning cable.

Has everyone experiencing this issue using the USB ports in the center console only? Are there people with the USB port up front like I have that are experiencing it? Has anyone tried a shorter (i.e 1 foot) Lightning cable?

That is what happened to me. Before the update I tried the apple cable and it didn't work. So I figured the after the update it wouldn't make a difference so after the update when I was still having problems I finally switch back to the Apple cable again and it's been working fine ever since

You need to have a developer account to submit a bug report via that route. Create one or click on the Contact Support link at the top right of this page and go through AppleCare to report it.

Phone: iPhone XS

Vehicle: 2018 Audi allroad (A4 platform) with firmware and updates in September 2018.

Same issue as described by everyone else--constant disconnections from CarPlay with almost immediate re-connection in most cases. I have changed cables, ports, and used different phones. It happens in every instance. I noticed the problem after an iOS update.

I also only use genuine Apple cables and I am still having the problem.

I was first using the Audi branded cable that came with the vehicle. This worked perfectly for nearly a year, until the problem started happening. I thought maybe the Audi cable was failing so I switched to the Apple branded cable. The problem continues.