Everything works in Apple CarPlay except navigation apps

I recently bought a new car (Mercedes Benz CLA 180) and tried using Apple CarPlay in it. Everything else works except navigation apps. When I use either Google maps or Apple maps, the current location gets constantly switched between the actual current location and somewhere in the middle of the sea near Thailand every now and then. Even apps like Find iPhone also shows the same incorrect location when maps are showing the wrong location. All apps works fine when not using CarPlay.


I tested with two iPhone X devices (mine and my wife's) with iOS 12 and I see the same issue on both.

Tested with an iPhone 6s running iOS 11 and still the GPS issue is there.

Tested with Google Maps on Android Auto on my brothers phone and it works correctly!


Has anyone ever seen anything similar?




[Re-Titled by Host]

iPhone X, iOS 12

Posted on Oct 5, 2018 12:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2019 7:27 AM

I tried with iOS 13 and it seems the issue I have mentioned in the first post is fixed now.


However, GPS coordinates received are still slightly off from my actual location. Some apps like Waze seems to handle these errors but Google Maps sometimes goes haywire and starts rerouting.

160 replies

Nov 19, 2018 12:53 PM in response to Teddy_B

I am facing the same issue with my iPhone 10 maps (Apple & Google) when connected to car play. The GPS seems to loose track and freezes and map keeps turning upside down or horizontal. It is almost impossible to use maps in car play. This was working fine until I updated my iOS to version 12.

This is a severe usability issue which requires immediate Apple attention.


Same Apple and Google maps application works fine when not connected with car play.

Dec 18, 2018 7:14 PM in response to zmonev

No, they really can't, or likely won't.


The phone will preferentially use GPS information from the car's head end, and the phone can't just determine whose GPS is more accurate.


I can see offering a choice of which GPS data to use being a support nightmare.


For wired CarPlay systems, GPS capability is optional.


For wireless CarPlay systems, GPS capability is required.


The issue seems to be in many vehicles the head unit is providing GPS data regardless of whether it actually has accurate position information to provide, and the problem is the protocol is designed assuming the head end will do the right thing.



Dec 19, 2018 4:00 PM in response to jiskco

Then yes, moving the antenna outside the car is the next step (as stated in the last instruction.)


Some cars have enough bits of metal in the pillars or there is metal in the windshield glass, reducing GPS reception.


It also could be a bad antenna or antenna cable.


If not connected to CarPlay, is your location accurate on your phone while the phone is inside the car?

Dec 19, 2018 4:06 PM in response to Dogcow-Moof

If not connected, yes. I got accurate location on my iPhone X.

I forgot to mention that this is an intermittent issue. I typically get accurate location on the start of my trip. After a while, 15 minutes or so, on a straight freeway, the arrow (car location) suddenly jumps outside of the freeway. About 100 yards or so.

I doubt this is an antenna reception issue. It seemed to me that this is a communication between the phone and the head unit.

There is lag betwen the two.

Dec 20, 2018 1:38 AM in response to Dogcow-Moof

William Kucharski I think you are not quite right. My car has integrated antenna and the carplay is still not working on my newest iphone. Anyway I have iphone X and iphone 5s I bought an app called GPS diagnostic. The truth is iphone 5s has 90% signal most of the time does not matter the location of the phone, iphone X has 50% most of the time as signal improves if you move the phone to a better place. Iphone 5s is working great on my carplay Iphone X is not. Iphone 5S is running ios 10.2.1 iphone X is running latest ios 12.1.2. Definitely is a software problem or poor quality of hardware used in the new iphones. I think it has something to do with the power management in ios 12 as I tried few things to prove it. on iphone X - If you turn your phone in landscape mode it improves the GPS signal(i guess the software thinks you are not using that much power) also it works better on specific spots in the car. For me apple needs to sort out their software first as many many people complaining about it. Google the problem and you will see how many people are struggling

Dec 20, 2018 9:31 AM in response to Dogcow-Moof

I did the reset of the head unit and relocated the antenna outside the car (above the windshield), problem is not resolved.

I'm still getting intermittency on the location accuracy. It seemed there is a time when the map or car location doesn't move i.e. "laggy" and when the app finally catches up it doesn't update the location.

That leads me to deduce it is iPhone X (IOS 12.1.2) and head unit (Alpine ILX-107) handshake issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Everything works in Apple CarPlay except navigation apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.