A grey box and a triangle within the box a wth an exclamation point shows up when i try to open a thumbnail to a large photo. Someone suggested using the apple and option (alt) keys simultaneously while opening photos. where is the "apple" on air?

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Level 1

8 points

A grey box and a triangle within the box a wth an exclamation point shows up when i try to open a thumbnail to a large photo. Someone suggested using the apple and option (alt) keys simultaneously while opening photos. where is the "apple" on air?

I have a mid 2012 macbook air running elcappitan 10.11.6 A grey box and then a triangle within the box with an exclamation point opens when i try to open thumbnails of photos recently downloaded from my Olympus camera. Old photos will open without this problem.

iMac (Retina 4K, 21.5-inch, Late 2015)

Posted on Oct 6, 2018 1:45 PM

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Answer 1

Yer_Man

Level 10

165,978 points

Oct 7, 2018 6:55 AM in response to gentlegeorge

The ! means that iPhoto cannot find the original file.

What version of iPhoto?

Are you running a Managed or a Referenced Library?

A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package

A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

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Answer 2

léonie

Level 10

200,645 points

Oct 7, 2018 11:01 AM in response to gentlegeorge

iPhoto Version 1.5 (370.42.0)

It looks like you were using Photos for Mac and not iPhoto at all, and you are using iCloud Photo Library. iPhoto 1.5 is so old, it would not be running on a current Mac with iCloud Photo Library.

Which model is your Olympus camera? Is it on the list of supported cameras for el Capitan?

See: Digital camera RAW formats supported by OS X El Capitan - Apple Support

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Answer 3

léonie

Level 10

200,645 points

Oct 7, 2018 11:31 AM in response to gentlegeorge

High Sierra and Mojave are having the RAW Support for Olympus OM-D E-M10 Mark III, but El Capitan does not.

Which system is running on your iMac?

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Answer 4

gentlegeorge Author

Level 1

8 points

Oct 7, 2018 6:55 AM in response to Yer_Man

Thank you for responding. my iPhoto is

iPhoto Version 1.5 (370.42.0)

Digital Camera RAW 6.21 (879)

Digital Camera RAW Support 6210 (256) Thank you for responding my iPhoto Version - see above. I have not changed the preferences so it is Managed. I have 12,000 photo in iPhoto - the majority are medium jpeg but the last 400 to 800 i loaded that i cannot open to expand from thumbnails were shot in RAW format.

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Answer 5

gentlegeorge Author

Level 1

8 points

Oct 7, 2018 7:11 AM in response to gentlegeorge

Terrance thanks, in addition: there are now 12,856 photos and 158 videos. I deleted 2,000 photos before leaving for my trip to Vancouver, BC. At the bottom of iPhotos it says it is uploading 13,836 items 22.4 MB of 8.49 GB. Also, all photos I had downloaded to the Library of iPhoto before going on the trip to Vancouver can be opened from thumbnail to large format. It is just the photos i tok in Seattle and Vancouver that i downloaded last week that cannot be opened. Hope this additional information helps.

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Answer 6

gentlegeorge Author

Level 1

8 points

Oct 7, 2018 11:06 AM in response to léonie

Leonie and Terrance, I am using Olympus OM-D-E M10 Mark111 which shows up on the list Leonie sent - actually it says El Capitan v. 10.16 supports Olympus OM-D-E M10 (but doesn't mention Mark 111). Going to my MacBook Air. I am now on my iMac late 2015 and it does load the photos and i can open them on this Mac.

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Answer 7

gentlegeorge Author

Level 1

8 points

Oct 9, 2018 4:50 PM in response to léonie

Leonie, My iMac runs on High Sierra version 10.13.2 - On this one RAW photos go from thumbnails to full size photos. Have not tried to upgrade my Apple MacBook Air iPhotos from 1.5 to 6.5 or higher. Will tell you the outcome but doesn't sound feasible/possible. Am i right in my assumption.

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A grey box and a triangle within the box a wth an exclamation point shows up when i try to open a thumbnail to a large photo. Someone suggested using the apple and option (alt) keys simultaneously while opening photos. where is the "apple" on air?

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