Nathsiddha Author

Level 1

16 points

Safari won't open

Hi,

I am having a problem with Safari.

It started today after trying to connect my iPhone (with new iOS 12) to itunes.

First itunes, doesn't recognize my iPhone anymore.

I will try to fix that.

My problem now is with Safari.

Here is the message I get.

Would appreciate if someone could help

Thanks

-----------------------------------------------

Process: Safari [851]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: ???

Build Info: WebBrowser-7603003008000000~3

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [851]

User ID: 501

Date/Time: 2018-10-07 16:22:19.761 +0530

OS Version: Mac OS X 10.10.5 (14F2511)

Report Version: 11

Anonymous UUID: 7EE11DA2-0619-0B4F-0F06-EB2F84BD7227

Time Awake Since Boot: 180 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: /usr/lib/libcrypto.35.dylib

Referenced from: /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/MobileDevic e

Reason: image not found

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Oct 7, 2018 6:52 AM

Top-ranking reply

harryhayes

Level 1

18 points

Posted on Dec 14, 2018 1:38 PM

I am on a Macbook pro. osx 10.10.5 - Safari broken after itunes update.

For a 'dirty fix' I just deleted, (moved to trash), the following file... MobileDevice.framework

this is located /System/Library/PrivateFrameworks/MobileDevice.framework

Safari started up again fine straight away and I haven't noticed any issues since.

/System/Library/PrivateFrameworks/MobileDevice.framework

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Similar questions

44 replies

Eric Root

Level 10

685,269 points

Nov 17, 2018 7:23 AM in response to lh3_muc

You are welcome.

Dec 13, 2018 8:34 PM in response to Kloppy_S

Hi Kloppy_S, same problem here. Began tonight. How do I do what you mention above? Thank you!

Dec 13, 2018 8:41 PM in response to Kloppy_S

Nevermind, I just figured it out. It worked. Thanks!

Dec 14, 2018 7:08 AM in response to Nathsiddha

I am having the same problem with Safari on 10.10.5 after iTunes updated yesterday to 12.8.

Eric Root

Level 10

685,269 points

Dec 14, 2018 10:01 AM in response to lesfromrathdrum

You are welcome.

Dec 14, 2018 11:29 AM in response to streude

where did you copy these 2 files too? (absolute no-tech-skilled-uses)

Dec 14, 2018 2:40 PM in response to harryhayes

This is what I've found (see picture) but can't delete it ?

Dec 14, 2018 10:25 PM in response to missirish

ok so I finally found where it should be, but do not see a folder titled MobileDevice.framework. ??

Chelly93

Level 1

8 points

Dec 15, 2018 2:47 AM in response to harryhayes

Would it be possible to describe step by step how to find that /System/Library/PrivateFrameworks/MobileDevice.framework? I have been having no luck at all. Thanks so much.

u1lysses

Level 1

4 points

Dec 17, 2018 12:07 AM in response to harryhayes

Thank you HarryHayes for saving my hrm today!

Eric Root

Level 10

685,269 points

Oct 7, 2018 1:55 PM in response to Nathsiddha

You are welcome.

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

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Etrecheck – System Information

Dec 14, 2018 5:46 PM in response to radiocampaign

To be honest, I can't say for sure what effect this fix will have on other systems at the moment.

I haven't looked into it any further as I was just pleased to be working again and haven't seen anything yet.

If I get the chance to look deeper and get to the bottom of it I will post again. However, hopefully Apple will fix this before I need to.

My best guess for the number of issues suddenly popping up...??? Perhaps the latest iTunes update shares common files with later, incompatible OS X releases.

Please post if you find anything.

Happy Christmas all.

streude

Level 1

4 points

Dec 14, 2018 11:26 AM in response to Nathsiddha

I had the same problem. I ended up copying two files from a friend with a newer OS:

/usr/lib/libcrypto.35.dylib

/usr/lib/libssl.35.dylib

And that fixed the issue.

Dec 14, 2018 3:02 PM in response to vivienne176

Already have my answer, I searched in the wrong place. Got it now and deleted the whole MobileDevice and now Safari works again ;-)

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Safari won't open