After copying ringtones from my Mac to iTunes (Devices -> Tones) every item has a dotted circle in front of the name:
The files cannot be played nor synced with my device (iPhone X)
Can anyone interpret these indicators?- THX
MacBook Pro (13-inch, 2017, 4 TBT3), iOS 12
Indeed, I can read in various posts that it worked for you - I can only tell that it did not work for others, including me; you might not have realised that I contacted Apple Support before posting (Oct 9, 2018 9:38 PMRe: What does the dotted grayed out circle in iTunes mean?in response to turingtest2) - thank you for your attention.
Thank you for your thoughts -
Unfortunately your link to 3rd party software is obsolete as - after trying out six of them (incl. iFunBox) - the only app which currently can access ringtones on an iPhone X and save them in OSX (iT 12.9) seems to be TouchCopy
Else, your link, in particular the mentioned section does not answer my initial question.
Apple Phone Support will forward the case to the "people in charge" - keep on posting...
The idea is to access the raw file system on the device using the 3rd party app. It doesn't need to explicitly support tones, and even it it did it probably wouldn't help with the first part of the problem which is to clean up what is already on the device, so that you can use the intended drag & drop method with iTunes.
The dotted circle typically represents some form of incomplete transfer, e.g. there is a record on the device but no associated file, although I'm inferring this from behaviour rather than an official statement.
tt2
May I ask which version of iT you are referring to?
In my case (12.9) the intended drag & drop method with iTunes (after deleting all raw files) results again in un-playable, un-syncable and un-editable files which are "marked" by an dotted, greyed out circle...
The steps apply to any version of iTunes from 12.7 onwards. Did you also delete the .plist file? The issue appears to be somewhat random so it isn't odd that one device has a problem while another does not, even though you manage both with the same library. I first ran into it a year ago with my iPhone 6+ on iOS 11.something and iTunes 12.7.
tt2
ADD: there seems to be an issue with iOS 12 (and/or iPhone X) as under iOS 9.3.5 (iPhone 4s) drag & drop is working fine...
Hmm - using a third party software to solve a "random" bug with no success - hope the responsible personal at Apple are more successful - intentionally...
I can only tell you that it has worked for others, myself included. Contact Apple Support if you want to see what they can make of it.
tt2
You're welcome. Best of luck. 🙂
tt2
What does the dotted grayed out circle in iTunes mean?
