FaceTime Freezing OSx

No matter who I call or what network I am connected to (home or at the office, 5ghz, 2.4ghz, hotspot, etc.) video freezes on very first frame every time with every person (yes different people on different networks...WiFi, AT&T, Verizon, etc.)

It doesn't matter if I call them or they call me, when the connection is made we both get crystal clear audio at both ends, they get crystal clear video of me and I get only the very first frame of the video of them and then it just freezes on that frame for the entire conversation.


So far I've only tried restarting, rebooting, there was even an update available so I tried that and still nothing....


Things I have not tried are using a hard line and booting in safe mode, I will try and report back, but for now it seems to be more a software issue, the hardware seems to work fine, we both have audio and they have the video and I get that first frame which is basically a still shot of them consistently every time.


User uploaded file

MacBook Pro (15-inch, Late 2016), macOS High Sierra (10.13.1)

Posted on Oct 9, 2018 10:26 PM

Reply

Similar questions

1 reply

Oct 11, 2018 8:44 AM in response to iNRP

Hi there, iNRP!

Thanks for stopping by the Apple Support Communities. If I understand your post, when making a FaceTime video call, the first frame of video freezes on your end, despite having audio in both directions and the other person having no video troubles at all. I'm happy to help!

I see that you plan to try using an Ethernet connection and to try in safe mode. These are both great steps to take, and in addition to them I can suggest trying in a new, test user account: How to test an issue in another user account on your Mac - Apple Support . I would also encourage you to update your computer to macOS Mojave 10.14, which may help resolve issues you're having in FaceTime: How to update the software on your Mac - Apple Support .

Have a wonderful day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceTime Freezing OSx

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.