Iphone not syncing with ITunes

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Level 1

8 points

Hi All,

Running MacOS High Sierra Version 10.13.6

Running ITunes Version 12.8.0.150

Usually, I simply plug in my Iphone 8 (fully updated) and my ITunes will either open and sync or I will go ahead and open ITunes and it will sync.

After these last updates with iOS12 on my Iphone 8, nothing happens.

In ITunes>File>Devices>Sync is greyed out

I've checked my USB Ports and they read my Iphone when it is plugged in.

Not sure how to fix this so my ITunes will sync and backup my phone again.

iPhone 8, iOS 12.0.1

Posted on Oct 10, 2018 7:07 PM

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Answer 1

Best reply

Level 10

272,955 points

Download the current iTunes 12.8 installer from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.

tt2

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Answer 2

Level 1

8 points

Worked like a charm. It did the Software Update after the .dmg file started installing.

Thanks so much!

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Answer 3

Level 10

272,955 points

You're welcome. 🙂

tt2

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