XS Max screen easy to scratch

I have the same issue with my XS. I compared my 2 week ownership of the XS to 9 months with the X. The X actually looks better than the XS scratch wise. Never use a screen protector and never have. This is my first real issue with scratching. Keys always on the right phone on the left. To be fair though i think it’s a lot of me to ask apple to do something over cosmetic scratches. I could see the nightmare they would face with everyone bringing a phone back scratched. However i do believe something has changed on the glass between the X and Xs. Maybe making it less likely to crack has made it more susceptible to scratches?

My Xs has a lot of scratches after only 3 wekks of use. The new Gorilla Glass 5 is prone to scratches due to the improved resistance to shattering. It’s a lot softer than the glass on the X. My old X has ZERO scratches! Here’s my Xs:

If enough people have this issue, Apple may be forced to offer a replacement program. #scratchgate?

Typically screen replacements are only done for cracked screens, but it doesn't hurt to ask.

Here are the associated costs:

iPhone Screen Repair & Replacement - Official Apple Support

As far as scratching "too easily," it seems to be common with many newer phones.

Modern automotive paint finishes are more susceptible to scratching than paints used in the past but auto makers don't mention it.

"Blotches" seem abnormal and you might want to have your phone looked at.

Genius Bar Reservation and Apple Support Options - Apple

I can not put my iphone xs max in my pocket or it will accumulate scratches. I never put my phone screen against anything unless it is in my pocket and it recieves so many scratches. i am trying to see if some iphone xs max/xs screens are defective

Take it with humor. If you don’t want scratches on your Xs screen:

-You should’t put your iPhone Xs in any pocket (just look at mine!)

-You should’t put in on a surface (there may be salt grains or other dust)

-You should’t wipe it with a cloth or your hand (micro-scratches!)

-Try to avoid looking at it, it may scratch :-)

Best way to avoid scratches: Keep your Xs in the sealed packaging to carry it around.

My XS Max is also accumulating an abornmal number of scratches - not dropped, not put into a pocket with keys or anything else that typically might cause a scratch - more specifically I have not treated this iPhone differently than any other I’ve owned in recent memory. I’ve always put my iPhones either in my coat or jacket pocket by themselves. I make sure not to include anything else with an iPhone when it’s being carried in a pocket. I was just in my local Apple Store and the specialist I was talking to also owns a XS Max and told me he was suprised by how many scratches his device is already showing. Like me, he also owned a X before and had never accumulated a single scratch on that display. Hopefully Apple will address this soon.

I can’t believe how many scratches that are around the edges of the screen. I have never used a screen protector on any of my previous phone screens but have purchased one to stop any more. Very disappointed with the screen quality. Hopefully apple will sort this problem.

Same with me. I had IPhone XS for little over three weeks and it already has noticeable scratches. Phone has been handled meticulously ever since I've had it, never dropped and always kept separate from other keys when in pocket. I am starting to look for screen protector, which I never needed before.

I have polished the screen to get rid of the deep scratches. Now the oleophobic coating is missing on the polished spots. I have ordered a liquid nano protection and I will report if this will restore the original surface quality. If not, I have to order Apple Care+ for 299 plus 29 USD to get a refurbished XS with a new shell.

My advice to all new XS owners: Be VERY careful with your phone! It’s not as scratch resistant as the old iPhones were.

I have the same problem.

Have bought my XS Max two weeks ago, I was amazed to see scratches after one week of usage. I care about it like crazy, therefore I am super disappointed that screen has so low scratches resistance.

My previous phone didn't have any significant scratches after 3 years of usage, with this speed my iPhone XS Max will looks similar after 3 months of usage.

I went into apple yesterday to get my screen replaced through apple care. They will not replace the screen for cosmetic scratches. It has to affect the functionality of the phone. If you accidentally drop your phone and the screen cracks then they will replace the screen. I have bought a screen protector to limit any more scratches. Very disappointed with apple. You can pay £279 and they will replace the screen for you.

My new iPhone XS Max also has many hairline scratches. I’ve been super careful with it as anyone would when they get a new phone. My sister and I both have the same problem and it’s bothering me a lot. Why is the screen being like this 😭 i hope apple can help out or smth.