XS Max screen easy to scratch

Any piece of glass can scratch.

It makes sense to protect glass, regardless of your past experience with other pieces of glass in the past.

No one knows how you or anyone else will use their phone, but if it is in a way that might scratch the glass, the use of a screen protector is advised.

I have same issue like you. I baby my devices and never use screen protector on prior iPhones . But on this xs max got bunch-hairline scratches . I think because the screen is so soft . Apple should replace new screen on xs max for us

WOW, so terribly disappointed in my new iPhone XS. I have had every single iPhone, always gotten the maximum on returns because never a scratch on either the screen or backside. I have it in a case and it is never placed next to anything that could potentially scratch it. After less than two weeks the screen has scratches left, right and center. Not a single one of my previous "old" phones ever looked like this.

I don't have the Max version but the regular size. Extremely poor quality on the screen for such an expensive phone.

I had this exact same issue immediately with this phone. My 2.5 year old 6s max doesn’t have a single scratch on the screen yet this one did immediately. Also their is some blotches that are in the upper right corner that makes the glass cloudy and I can not get rid of them. When you invest over $1,600.00 in a phone you should either be informed by the manufacturer that the glass is soft and will scratch even if the only thing it touches is your pocket so you can immediately buy a screen protector or they should start replacing these. Not only is it huge cosmetic issue and for someone like me drives me crazy but it also kills any resale value.

You can give Apple your feedback at the link below, but they aren’t going to replace your phone for user-caused damage.

Feedback - iPhone - Apple

I know the feeling ... going through the same thing ... just put on a screen protection ... I’ll wait for the s10 to come out ... I’ll probably switch ....

[Edited by Host]

Different phones, different glass chemistry.

Most if not all modern phones are susceptible to scratching; see the links I posted earlier about similar issues with Samsung phones.

Yeah man it’s terrible .... my iPhone XS Max brand new got scratches just by putting it in amd out of my pocket ... what’s going on with apple .. ... I seriously thought of returning the phone to the store and buying another brand ... I still might Do it when the S10 comes out ...

To be honest, given the Reddit threads I linked above, it seems no more scratch-prone than other premium smartphones on the market today.

It would be speculation to even guess at what Apple has coming up in future designs.

My baby Xs Max is injured within 15days of service. I dont know how it got scratched. I cared it a lot. I don’t prefer using screen gaurd and body cover thinking of I can trust this device. I am first time apple user . And my experience is good with its performance but it hurt when I look into to my scratch in screen.

Is this issue is with me or all facing it ?

Modern automotive paint finishes are more susceptible to scratching than paints used in the past but auto makers don't mention it.

"Blotches" seem abnormal and you might want to have your phone looked at.

Genius Bar Reservation and Apple Support Options - Apple

My phone XS max has scratched much worse in 2 weeks than my iPhone X did in the year I had it. I am very frustrated by this - and I have a case on my phone. Is there anything apple will do since this phone is so new?

I have the same issue with my XS. I compared my 2 week ownership of the XS to 9 months with the X. The X actually looks better than the XS scratch wise. Never use a screen protector and never have. This is my first real issue with scratching. Keys always on the right phone on the left. To be fair though i think it’s a lot of me to ask apple to do something over cosmetic scratches. I could see the nightmare they would face with everyone bringing a phone back scratched. However i do believe something has changed on the glass between the X and Xs. Maybe making it less likely to crack has made it more susceptible to scratches?

My Xs has a lot of scratches after only 3 wekks of use. The new Gorilla Glass 5 is prone to scratches due to the improved resistance to shattering. It’s a lot softer than the glass on the X. My old X has ZERO scratches! Here’s my Xs:

If enough people have this issue, Apple may be forced to offer a replacement program. #scratchgate?

Typically screen replacements are only done for cracked screens, but it doesn't hurt to ask.

Here are the associated costs:

iPhone Screen Repair & Replacement - Official Apple Support

As far as scratching "too easily," it seems to be common with many newer phones.