XS Max screen easy to scratch

I'm having the exact same problem. I had my 8+ for over a year without a screen protector and no problems with the screen. I just upgraded to the XS Max a week and a half ago and already the screen is scratched. One longer, deeper scratch and a cluster of small surface scratches. I honestly have no idea how it happened. I've been extra careful of not putting the phone in my purse or in the same pocket as my keys. It's pretty disappointing considering how much this phone costs and how quickly this problem has happened.

I've been looking in to solutions and it seems like AppleCare+ does include cosmetic repairs, but it's $200 (or $10 monthly) PLUS $29 for the repair. I'm planning on taking my phone in to Verizon to see how much they'll charge. Right now I already have a monthly protection plan through Verizon, though apparently it doesn't cover cosmetic damage. It's all turning into a huge headache.

Go to Staples, the have a liquid coating (not a regular screen protector) which the apply to your screen. It’s practically non destructible. Also available for iPads.

i had it aplied to 4 devices and no scratches and fingerprints wipe right off.

no, I don’t work for Staples.

I have no screen protector or case and keep phone in front pocket of jeans and after 3mths I dnt have one starch on my phone. But what I can suggest is on all my other iPhones I fit screen protectors and not only do they prevent your screen getting scratched if you drop it etc the screen protector will crack but underneath your iPhone screen will not be cracked.im a diesel mechanic and I swear by them as one afternoon at work my phone vibrated off the raid ist or fell straight into the fan at full revs got hit square one it flew about 20 meters I thought it was going to be smashed to bits the screen protector was cracked to pieces and thought the screen underneath was shattered to but it wasn’t not one crack and phone worked fine so my advice to you is to buy a glass screen protector and fit it to your phone and your screen will not get any further scratches.hope this helped you

If enough people have this issue, Apple may be forced to offer a replacement program.

Why would you say that? User-caused screen damage is in no way a product defect, and Apple didn't demonstrate the Xs by taking keys to the screen.

I’m in the same situation. I had the iPhone X without a screen cover and had no scratches and I baby the phone. My max has never been drop or anything and the scratches are where I’m swiping up. It’s like my skin was rough one day and it scratched it. I am not happy Apple I paid way too much for this phone.

I’ve never posted on this forum before. I’ve had iPhones since the 3GS. My iPhone XS Max is the most expensive phone I’ve ever had and it is getting scratched in my pocket. This didnt happen with any previous phone. Can I take it in for an iPhone X screen replacement? XS is not tough enough.

I had the same issue. I had my iPhone max for only 3 days and it was getting long soft cracks around the edges. The rep at the apple store was trying to tell me that it’s normal wear and tear. WTF, I barely used the phone. I can’t believe I paid around $1400 for an extremely sensitive scratch prone phone. Anyways, I returned it and got a new one with a screen protector. Hopefully I don’t scratch this sensitive scratch prone screen again.

I’m reading this because I have had max 2 days now and my screen is scratched horribly from being in my pocket with non sharp objects for an hour. Not impressed.

Something in your pocket scratched it.

Most people wouldn't consider sand to be "sharp" but glued to a sheet of paper it's an abrasive most are familiar with.

I have the XS Max and it has a giant scratch on it. It’s deep looking, and my device has not been exposed to anything rough. My X never had this issue, and I would place it in my satchel with my keys. My 7 Plus looked better even with a cracked screen. It’s enough to be irritating? Add a screen protector and look at the scratch, encased? No thanks!

If they examine it and see it is scratched, it's to their discretion as to whether to accept the return.

Returns need to be in like new condition, and a scratched screen isn't.

Apple is usually pretty good about it though.

After barely a month, the front glass of my XS is covered in micro scratches. I take very good care of my devices and this already looks bad. My iPhone 6 glass looked awesome for years. I went to an AT&T store and showed my phone to a rep who suggested I go back to the Apple Store I purchased it from to show them because it shouldn’t scratch like that. I made an appointment at the Burlington Mall in Burlington, MA and was basically gaslighted by a tech saying it’s “normal wear and tear” and there is nothing wrong with the phone. Of course, she suggested a screen protector to help prevent further damage. Frustrated, I left, but decided to check this forum to see if it really was just me experiencing this. Obviously, many people are experiencing the same easy scratching. I went back into the store to show a different rep all the complaints on here about the issue and he just shrugged his shoulders, said he was just a salesman...and offered to sell me a screen protector. I feel ripped off. After all these years owning iPhones, are these just really expensive pieces of junk now? Is there nothing we can do about this?

Any piece of glass can scratch.

It makes sense to protect glass, regardless of your past experience with other pieces of glass in the past.

No one knows how you or anyone else will use their phone, but if it is in a way that might scratch the glass, the use of a screen protector is advised.

I have same issue like you. I baby my devices and never use screen protector on prior iPhones . But on this xs max got bunch-hairline scratches . I think because the screen is so soft . Apple should replace new screen on xs max for us

Yeah man it’s terrible .... my iPhone XS Max brand new got scratches just by putting it in amd out of my pocket ... what’s going on with apple .. ... I seriously thought of returning the phone to the store and buying another brand ... I still might Do it when the S10 comes out ...