XS Max screen easy to scratch

WOW, so terribly disappointed in my new iPhone XS. I have had every single iPhone, always gotten the maximum on returns because never a scratch on either the screen or backside. I have it in a case and it is never placed next to anything that could potentially scratch it. After less than two weeks the screen has scratches left, right and center. Not a single one of my previous "old" phones ever looked like this.

I don't have the Max version but the regular size. Extremely poor quality on the screen for such an expensive phone.

My phone XS max has scratched much worse in 2 weeks than my iPhone X did in the year I had it. I am very frustrated by this - and I have a case on my phone. Is there anything apple will do since this phone is so new?

I’m frustrated with how easily my iPhone XS Max screen has scratched. I’ve never had this problem before with any of my previous iPhones and now I have a some very noticeable scratches which appeared from about the second week after purchase.

I don’t think it’s unreasonable to expect the same level of scratch resistance in this model as in previous models. I hope Apple will take note and address the problem.

To be honest, given the Reddit threads I linked above, it seems no more scratch-prone than other premium smartphones on the market today.

It would be speculation to even guess at what Apple has coming up in future designs.

My baby Xs Max is injured within 15days of service. I dont know how it got scratched. I cared it a lot. I don’t prefer using screen gaurd and body cover thinking of I can trust this device. I am first time apple user . And my experience is good with its performance but it hurt when I look into to my scratch in screen.

Is this issue is with me or all facing it ?

I had this exact same issue immediately with this phone. My 2.5 year old 6s max doesn’t have a single scratch on the screen yet this one did immediately. Also their is some blotches that are in the upper right corner that makes the glass cloudy and I can not get rid of them. When you invest over $1,600.00 in a phone you should either be informed by the manufacturer that the glass is soft and will scratch even if the only thing it touches is your pocket so you can immediately buy a screen protector or they should start replacing these. Not only is it huge cosmetic issue and for someone like me drives me crazy but it also kills any resale value.

You can give Apple your feedback at the link below, but they aren’t going to replace your phone for user-caused damage.

Feedback - iPhone - Apple

Feel free to switch to an Android next time, but beware:

• Reddit: S9 Scratches SO EASILY
• Reddit: S9+ screen scratches extremely easy
• Android Central: S9/S9+ Screen scratches so EASY

This is exactly what I got for my iPhone Xs Max in a week. I got my phone just about a week, today I noticed a scratch already, this never happened to my iPhone 7 Plus in more than 2 years.

If you find that you are damaging the screen, it would make sense to add a screen protector.

Nope, it’s just you.

I would avoid placing it in a pocket that contains keys, gravel or iron filings.

Mine continues to pick up scratches. At this point I’m going to let it get bad enough to where i can justify using one of my claims to replace the screen. Very disappointed.