Level 1

33 points

XS Max screen easy to scratch

Is anyone else finding that their xs max has a very soft screen? I already have a bunch of hairline scratches on my new iphone. I baby my devices and yet within a couple of weeks my screen is full of marks.

I have a year old 8plus that I have used for the last year and it looks like brand new. I never use screen protectors as I am super careful, yet my new phone looks like it is 3 years old. I upgrade yearly and this is the first time I have had visible marks like this in several years.

Anyone else having this same issue?

iPhone XS Max, iOS 12.0.1

Posted on Oct 11, 2018 9:34 PM

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ALVS13G

Level 1

4 points

Posted on Dec 19, 2018 1:49 PM

I have no screen protector or case and keep phone in front pocket of jeans and after 3mths I dnt have one starch on my phone. But what I can suggest is on all my other iPhones I fit screen protectors and not only do they prevent your screen getting scratched if you drop it etc the screen protector will crack but underneath your iPhone screen will not be cracked.im a diesel mechanic and I swear by them as one afternoon at work my phone vibrated off the raid ist or fell straight into the fan at full revs got hit square one it flew about 20 meters I thought it was going to be smashed to bits the screen protector was cracked to pieces and thought the screen underneath was shattered to but it wasn’t not one crack and phone worked fine so my advice to you is to buy a glass screen protector and fit it to your phone and your screen will not get any further scratches.hope this helped you

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62 replies

Dogcow-Moof

Level 8

36,827 points

Jan 22, 2019 11:22 PM in response to MrKinver

To be honest, given the Reddit threads I linked above, it seems no more scratch-prone than other premium smartphones on the market today.

It would be speculation to even guess at what Apple has coming up in future designs.

Someshn0

Level 1

4 points

Jan 31, 2019 5:10 AM in response to gdigenis

My baby Xs Max is injured within 15days of service. I dont know how it got scratched. I cared it a lot. I don’t prefer using screen gaurd and body cover thinking of I can trust this device. I am first time apple user . And my experience is good with its performance but it hurt when I look into to my scratch in screen.

Is this issue is with me or all facing it ?

Dogcow-Moof

Level 8

36,827 points

Feb 2, 2019 1:42 PM in response to jhaas84

Modern automotive paint finishes are more susceptible to scratching than paints used in the past but auto makers don't mention it.

"Blotches" seem abnormal and you might want to have your phone looked at.

Genius Bar Reservation and Apple Support Options - Apple

gdigenis Author

Level 1

33 points

Oct 12, 2018 12:22 AM in response to Johnathan Burger

Thanks captain obvious. I would not put a $1000 device in a pocket with gravel or anything else at all.

gdigenis Author

Level 1

33 points

Oct 17, 2018 12:41 PM in response to icon707

That looks horrible! Mine isn’t that bad but the light catches them from time to time and it drives me crazy as I am so careful with my phones.

The glass definitely seems too soft

gdigenis Author

Level 1

33 points

Oct 19, 2018 1:58 PM in response to CoreyJ2727

https://www.theverge.com/circuitbreaker/2018/10/19/17514174/gorilla-glass-scratc h-resistance-google-pixel-3-samsung-galaxy-s9-note

Oct 27, 2018 9:50 AM in response to aasish238

Mine continues to pick up scratches. At this point I’m going to let it get bad enough to where i can justify using one of my claims to replace the screen. Very disappointed.

Nov 13, 2018 1:50 PM in response to gdigenis

I've had my XS Max for less than 24 hours and it already has a scratch. I've never used a screencover and never had an issue before. It's crazy how easy something so expensive scratches.

NoChoose

Level 1

4 points

Dec 17, 2018 2:22 PM in response to CoreyJ2727

Same problem with mine very soft screen and a lots of scratches I’m thinking to give back to them and get replace that’s shocking fro $2000 phone

icon707

Level 1

10 points

Oct 28, 2018 3:13 AM in response to gdigenis

Take it with humor. If you don’t want scratches on your Xs screen:

-You should’t put your iPhone Xs in any pocket (just look at mine!)

-You should’t put in on a surface (there may be salt grains or other dust)

-You should’t wipe it with a cloth or your hand (micro-scratches!)

-Try to avoid looking at it, it may scratch :-)

Best way to avoid scratches: Keep your Xs in the sealed packaging to carry it around.

gdigenis Author

Level 1

33 points

Nov 13, 2018 7:01 AM in response to gdigenis

I have been using a glass screen protector for a few weeks now I can actually see some of the hairline scratches through the glass when the light hits it just right. What a disappointing experience this has been so far

Nachtae

Level 1

4 points

Nov 18, 2018 12:01 PM in response to gdigenis

My new iPhone XS Max also has many hairline scratches. I’ve been super careful with it as anyone would when they get a new phone. My sister and I both have the same problem and it’s bothering me a lot. Why is the screen being like this 😭 i hope apple can help out or smth.

kie257

Level 1

4 points

Dec 24, 2018 8:23 AM in response to gdigenis

I’ve never posted on this forum before. I’ve had iPhones since the 3GS. My iPhone XS Max is the most expensive phone I’ve ever had and it is getting scratched in my pocket. This didnt happen with any previous phone. Can I take it in for an iPhone X screen replacement? XS is not tough enough.

Birchg1

Level 1

4 points

Jan 22, 2019 8:05 PM in response to gdigenis

My phone XS max has scratched much worse in 2 weeks than my iPhone X did in the year I had it. I am very frustrated by this - and I have a case on my phone. Is there anything apple will do since this phone is so new?

Nov 13, 2018 10:45 AM in response to gdigenis

I also have scratches on my xs max and the phone has been babied since day 1, my 7plus never had a single scratch in its live and I owned it from release day as well.

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XS Max screen easy to scratch