You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gdigenis Author

Level 1

33 points

XS Max screen easy to scratch

Is anyone else finding that their xs max has a very soft screen? I already have a bunch of hairline scratches on my new iphone. I baby my devices and yet within a couple of weeks my screen is full of marks.

I have a year old 8plus that I have used for the last year and it looks like brand new. I never use screen protectors as I am super careful, yet my new phone looks like it is 3 years old. I upgrade yearly and this is the first time I have had visible marks like this in several years.

Anyone else having this same issue?

iPhone XS Max, iOS 12.0.1

Posted on Oct 11, 2018 9:34 PM

Top-ranking reply

CoreyJ2727

Level 1

34 points

Posted on Oct 17, 2018 5:32 AM

I have the same issue with my XS. I compared my 2 week ownership of the XS to 9 months with the X. The X actually looks better than the XS scratch wise. Never use a screen protector and never have. This is my first real issue with scratching. Keys always on the right phone on the left. To be fair though i think it’s a lot of me to ask apple to do something over cosmetic scratches. I could see the nightmare they would face with everyone bringing a phone back scratched. However i do believe something has changed on the glass between the X and Xs. Maybe making it less likely to crack has made it more susceptible to scratches?

View in context

62 replies

Nov 13, 2018 10:45 AM in response to gdigenis

I also have scratches on my xs max and the phone has been babied since day 1, my 7plus never had a single scratch in its live and I owned it from release day as well.

Nov 13, 2018 1:50 PM in response to gdigenis

I've had my XS Max for less than 24 hours and it already has a scratch. I've never used a screencover and never had an issue before. It's crazy how easy something so expensive scratches.

Nov 17, 2018 9:13 PM in response to gdigenis

I have this problem too.The first time i noticed it was when it was faced up on my desk.I noticed many scratches, including several deep ones.I hope apple would release a solution.

icon707

Level 1

10 points

Nov 18, 2018 3:03 AM in response to chenxin390

The only solution at the moment is to get Apple Care+ for $199 and pay $29to repair the glass.

And then be VERY careful with the new screen. 😀

NoChoose

Level 1

4 points

Dec 17, 2018 2:22 PM in response to CoreyJ2727

Same problem with mine very soft screen and a lots of scratches I’m thinking to give back to them and get replace that’s shocking fro $2000 phone

Dec 19, 2018 10:11 AM in response to Frankfa

Frankfa, what exactly is the liquid coating product called at Staples? I can't find it. New XS owner here and I can't believe my 2-year-old 7 plus looks newer...

Ted_2019

Level 1

4 points

Dec 19, 2018 8:34 PM in response to gdigenis

Youd expect a better screen for £1500! Definitely considering the samsung next

Dogcow-Moof

Level 8

36,557 points

Dec 19, 2018 11:08 PM in response to Ted_2019

Good luck; it's all devices.

Reddit: Samsung S9 Screen Scratches So Easy!

Samsung Forum: Galaxy Note 9 Screen Scratches

Dec 28, 2018 6:39 PM in response to gdigenis

I’m reading this because I have had max 2 days now and my screen is scratched horribly from being in my pocket with non sharp objects for an hour. Not impressed.

Dec 28, 2018 6:52 PM in response to Nulkehead81

I would just return it to apple and buy another one with a screen protector. It’s crazy to know that a new screen replacement costs $349 dollars and for a phone less than one month old.

Dogcow-Moof

Level 8

36,557 points

Dec 28, 2018 10:16 PM in response to sebastien208

Apple may not accept a return on a physically damaged item.

Dec 29, 2018 6:14 AM in response to Dogcow-Moof

If your still within 2 weeks just return it and say your just not satisfied. Don’t say it’s because of the scratches.

Philly_Phan

Level 7

20,725 points

Dec 29, 2018 5:40 PM in response to Johnathan Burger

I always put my 7 in a pocket with keys and coins (not sure about the gravel) and, in four years, not a single scratch.

Philly_Phan

Level 7

20,725 points

Jan 12, 2019 6:03 PM in response to Dogcow-Moof

...

Jan 13, 2019 8:37 PM in response to K_Pilates

I know the feeling ... going through the same thing ... just put on a screen protection ... I’ll wait for the s10 to come out ... I’ll probably switch ....

[Edited by Host]

XS Max screen easy to scratch