XS Max screen easy to scratch

I have this problem too.The first time i noticed it was when it was faced up on my desk.I noticed many scratches, including several deep ones.I hope apple would release a solution.

Frankfa, what exactly is the liquid coating product called at Staples? I can't find it. New XS owner here and I can't believe my 2-year-old 7 plus looks newer...

Youd expect a better screen for £1500! Definitely considering the samsung next

Good luck; it's all devices.

Reddit: Samsung S9 Screen Scratches So Easy!

Samsung Forum: Galaxy Note 9 Screen Scratches

I’m reading this because I have had max 2 days now and my screen is scratched horribly from being in my pocket with non sharp objects for an hour. Not impressed.

Apple may not accept a return on a physically damaged item.

I always put my 7 in a pocket with keys and coins (not sure about the gravel) and, in four years, not a single scratch.

...

Feel free to switch to an Android next time, but beware:

• Reddit: S9 Scratches SO EASILY
• Reddit: S9+ screen scratches extremely easy
• Android Central: S9/S9+ Screen scratches so EASY

I have the same problem.

Have bought my XS Max two weeks ago, I was amazed to see scratches after one week of usage. I care about it like crazy, therefore I am super disappointed that screen has so low scratches resistance.

My previous phone didn't have any significant scratches after 3 years of usage, with this speed my iPhone XS Max will looks similar after 3 months of usage.

I'm having the exact same problem. I had my 8+ for over a year without a screen protector and no problems with the screen. I just upgraded to the XS Max a week and a half ago and already the screen is scratched. One longer, deeper scratch and a cluster of small surface scratches. I honestly have no idea how it happened. I've been extra careful of not putting the phone in my purse or in the same pocket as my keys. It's pretty disappointing considering how much this phone costs and how quickly this problem has happened.

I've been looking in to solutions and it seems like AppleCare+ does include cosmetic repairs, but it's $200 (or $10 monthly) PLUS $29 for the repair. I'm planning on taking my phone in to Verizon to see how much they'll charge. Right now I already have a monthly protection plan through Verizon, though apparently it doesn't cover cosmetic damage. It's all turning into a huge headache.

I’m in the same situation. I had the iPhone X without a screen cover and had no scratches and I baby the phone. My max has never been drop or anything and the scratches are where I’m swiping up. It’s like my skin was rough one day and it scratched it. I am not happy Apple I paid way too much for this phone.

I had the same issue. I had my iPhone max for only 3 days and it was getting long soft cracks around the edges. The rep at the apple store was trying to tell me that it’s normal wear and tear. WTF, I barely used the phone. I can’t believe I paid around $1400 for an extremely sensitive scratch prone phone. Anyways, I returned it and got a new one with a screen protector. Hopefully I don’t scratch this sensitive scratch prone screen again.

After barely a month, the front glass of my XS is covered in micro scratches. I take very good care of my devices and this already looks bad. My iPhone 6 glass looked awesome for years. I went to an AT&T store and showed my phone to a rep who suggested I go back to the Apple Store I purchased it from to show them because it shouldn’t scratch like that. I made an appointment at the Burlington Mall in Burlington, MA and was basically gaslighted by a tech saying it’s “normal wear and tear” and there is nothing wrong with the phone. Of course, she suggested a screen protector to help prevent further damage. Frustrated, I left, but decided to check this forum to see if it really was just me experiencing this. Obviously, many people are experiencing the same easy scratching. I went back into the store to show a different rep all the complaints on here about the issue and he just shrugged his shoulders, said he was just a salesman...and offered to sell me a screen protector. I feel ripped off. After all these years owning iPhones, are these just really expensive pieces of junk now? Is there nothing we can do about this?

I’m frustrated with how easily my iPhone XS Max screen has scratched. I’ve never had this problem before with any of my previous iPhones and now I have a some very noticeable scratches which appeared from about the second week after purchase.

I don’t think it’s unreasonable to expect the same level of scratch resistance in this model as in previous models. I hope Apple will take note and address the problem.