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Level 1

4 points

Some keys stopped working (13-inches, Macbook Pro 2017)

Suddenly after login some keys have stopped working or are mistaken from my macbook pro keyboard:

Arrow keys: don't work.

delete: Behaves like deleting the character after the cursor not before.

Function/special keys: don't work. Except volume down/F11 special key behaves showing the desktop

If I plug a regular usb keyboard it works. I have tried to reset SMC and PRAM, also to login in guest and safe mode without luck.

I'm afraid there's some hardware issue with the macbook pro keyboard. Any insights or help? Thanks.

MacBook Pro, iOS 10.1, 13-inches, 2017

Posted on Oct 13, 2018 6:56 AM

Best reply

Level 10

115,958 points

Posted on Oct 14, 2018 6:11 AM

Try an external keyboard. If it works ok, the internal one is most likely damaged and needs repair.

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