2017 iMac 27" i5 recent slowdown issues
Hi all-
Within the last couple of months, my iMac has started to slow down in spots... just enough to be very frustrating.
It is a 2017 27" 5k 3.8GHz i5 w/ 2TB Fusion Drive and 40Gb of RAM, running High Sierra. Mainly using software like Photoshop, Illustrator, inDesign, Lightroom, FCPX, Safari.
Up until a few months ago, it was blazingly fast. Absolutely no problems running any of the above software. When it started acting up, the issues were: slow logins, slow program starts, constant beach balling, stuttering video playback, clicking and waiting for something to happen (even just opening a folder or a photo). After trying the usual fixes (SMC reset, NVRAM reset, First Aid, hardware check, etc.) we took it to an Apple Store.
They diagnosed a failing fusion drive, and replaced it. Restored from Time Machine backup. Unfortunately, all the slowdowns didn't go away but it did get a little better.
On average, it takes over a minute to log into or switch an account. The animations during login are not smooth either. Over 30 seconds to wake from sleep. Once we are logged in, the performance is mediocre. Photoshop or FCPX can take over a minute to start. Using software like Illustrator or Photoshop can be a game of click-beachball-click-beachball. Even opening new tabs in Safari can take a few seconds, as well as changing things in System Preferences or browsing in Finder. Trying the usual fixes referenced above doesn't seem to make much of a difference. To top it all off, somedays the performance is much better, then it will revert.
I tried making a new test admin account, and the performance seems a little better, but it isn't like its old self.
I'm looking for any ideas as to why it's crawling like it is, and any ideas how to fix it... before I take it back to the Apple Store.
Thanks in advance. EtreCheck report below.
EtreCheck version: 5.0.5 (5A016)
Report generated: 2018-10-16 23:15:21
Download EtreCheck from https://etrecheck.com
Runtime: 3:21
Performance: Good
Problem: Computer is too slow
Description:
Very slow logins, dragging performance, beach balling
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.
Clean up- There are orphan files that could be removed.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
1 3.8 GHz Intel Core i5 (i5-7600K) CPU: 4-core
40 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 0/DIMM1 - 16 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM1 - 16 GB DDR4 2400 ok
Video Information:
Radeon Pro 580 - VRAM: 8192 MB
iMac 5120 x 2880
Drives:
disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [Fusion Drive] 120.88 GB
disk2 - Macintosh HD (Journaled HFS+) 2.11 TB (880.97 GB used)
disk0s3 - B*******X 134 MB
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [Fusion Drive] 2.00 TB
disk2 - Macintosh HD (Journaled HFS+) 2.11 TB (880.97 GB used)
disk1s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB
disk3 - LaCie P9227 Slim 2.00 TB
External USB 5 Gbit/s USB
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - T**********e (Journaled HFS+) 2.00 TB (1.70 TB used)
Mounted Volumes:
disk2 - Macintosh HD 2.11 TB (1.23 TB free)
Journaled HFS+
Mount point: /
disk3s2 - T**********e 2.00 TB (298.98 GB free)
Journaled HFS+
Mount point: /Volumes/T**********e
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface usbmodem143320: MT65xx Preloader
Interface en5: DJI
Interface en7: eagle
Interface en6: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 102.42 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 8 hours
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
102 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] FTDIUSBSerialDriver.kext (2.2.18 - SDK 10.6)
[Not Loaded] HoRNDIS.kext (8.0 - SDK 10.6)
[Not Loaded] LfEtherConfig.kext (2.0)
[Not Loaded] LfConnectDriver.kext (1.0.6 - SDK 10.0)
[Not Loaded] BJSBP2Driver.kext (1.4.0)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 170 Apple tasks |
| [Running] | 115 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 173 Apple tasks |
| [Running] | 126 Apple tasks |
Launch Agents:
| [Loaded] | com.oracle.java.Java-Updater.plist (? e4b18962 - installed 2018-03-28) |
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-10-08) |
| [Running] | com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-09-25) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Other] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-08) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-09-25) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-21) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-10-08) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-17) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-09-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-10-08) |
| [Other] | com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2018-08-21) |
| [Other] | com.valvesoftware.steamclean.plist (? 0 - installed 2017-08-08) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-09-25) |
User Login Items:
SystemPal.app (App Store - installed 2017-08-06)
(/Applications/SystemPal.app)
iTunesHelper.app (Apple - installed 2018-09-20)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Mail.app (Apple - installed 2018-07-04)
(/Applications/Mail.app)
SystemPal (App Store - installed 2017-08-06)
(/Applications/SystemPal.app/Contents/MacOS/SystemPal)
Mail (Apple - installed 2018-07-04)
(/Applications/Mail.app/Contents/MacOS/Mail)
iTunesHelper (Apple - installed 2018-09-20)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-09)
Flash Player: 31.0.0.122 (installed 2018-10-09)
DFusionWebPluginS64: (installed 2017-08-06)
AdobePDFViewer: 19.008.20074 (installed 2018-10-09)
EPPEX Plugin: 4.1.0.0 (installed 2017-08-06)
Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2017-08-06)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
iPhotoPhotocast: 7.0 (installed 2017-08-06)
QuickTime Plugin: 7.7.3 (installed 2018-07-04)
FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-09)
DFusionWebPlugin: (installed 2017-08-06)
AdobeAAMDetect: 3.0.0.0 (installed 2018-10-08)
npgtpo3dautoplugin: 0.1.44.5 (installed 2017-08-06)
CANONiMAGEGATEWAYDL: 2.1.0.1 (installed 2017-08-06)
CouponPrinter-FireFox: Version 1.0.11 (installed 2017-08-06)
CANONiMAGEGATEWAYLI: 2.1.0.1 (installed 2017-08-06)
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)
NP_2020Player_WEB: 5.0.94.0 (installed 2017-08-06)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-14)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2017-08-06)
Audio Plug-ins:
DVCPROHDAudio: 1.2 (installed 2017-08-06)
3rd Party Preference Panes:
Flash Player (installed 2018-09-21)
GoPro (installed 2017-08-06)
Java (installed 2018-05-14)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 2.11 TB - Disk used: 881.23 GB
Destinations:
T**********e [Local] (Last used)
Total size: 2.00 TB
Total number of backups: 54
Oldest backup: 2018-04-28 00:33:54
Last backup: 2018-10-16 22:53:29
Performance:
System Load: 0.77 (1 min ago) 1.15 (5 min ago) 1.34 (15 min ago)
Nominal I/O speed: 0.85 MB/s
File system: 18.00 seconds
Write speed: 380 MB/s
Read speed: 2534 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 5 % | 6 % | 6 % | 5 % | 5 % |
| User | 6 % | 6 % | 7 % | 5 % | 5 % |
| Idle | 89 % | 88 % | 88 % | 90 % | 90 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| com.apple.photos.VideoConversionService | Apple | 10.84 % | |
| VTEncoderXPCService | Apple | 10.80 % | |
| EtreCheckPro | Etresoft, Inc. | 4.10 % | |
| WindowServer | Apple | 3.96 % | |
| VTDecoderXPCService (3) | Apple | 3.74 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 2.13 GB | |
| com.apple.WebKit.WebContent (4) | Apple | 702 MB | |
| EtreCheckPro | Etresoft, Inc. | 507 MB | |
| mdworker (22) | Apple | 421 MB | |
| Safari | Apple | 346 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 29 MB | 11 MB | |
| netbiosd | Apple | 90 KB | 35 KB | |
| Apple | 39 KB | 18 KB | ||
| apsd | Apple | 30 KB | 10 KB |
Virtual Memory Information:
| Available RAM | 30.98 GB |
| Free RAM | 7.52 GB |
| Used RAM | 9.02 GB |
| Cached files | 23.46 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| iTunes | 12.8 | 2018-09-20 |
| MRTConfigData | 1.35 | 2018-09-20 |
| Canon IJ Printer Driver | 16.20.0 | 2018-09-21 |
| Adobe Acrobat DC (18.011.20063) | 18.011.20063 | 2018-09-21 |
| Safari | 12.0 | 2018-09-21 |
| Pages | 7.0 | 2018-09-24 |
| Keynote | 8.0 | 2018-09-24 |
| Numbers | 5.0 | 2018-09-24 |
| Gatekeeper Configuration Data | 155 | 2018-09-25 |
| XProtectPlistConfigData | 2100 | 2018-09-28 |
| Adobe Acrobat DC (19.008.20071) | 19.008.20071 | 2018-10-02 |
| Adobe Flash Player | 31.0.0.122 | 2018-10-09 |
| Adobe Acrobat DC (19.008.20074) | 19.008.20074 | 2018-10-09 |
Clean up:
~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
/Users/***/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate
Executable not found
~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
/Users/***/Library/Application Support/Steam/SteamApps/steamclean
Executable not found
Diagnostics Information (past 7 days):
2018-10-15 22:31:27 Adobe Photoshop CC 2019.app CPU
/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app
2018-10-15 22:26:29 CEPHtmlEngine.app Crash
/Applications/Adobe InDesign CC 2019/Adobe InDesign CC 2019.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app
abort() called *** error for object 0x7fb2f85da638: incorrect checksum for freed object - object was probably modified after being freed. |
2018-10-15 18:33:15 Adobe Illustrator.app CPU (2 times)
/Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app
2018-10-14 13:01:39 Adobe Lightroom Classic CC.app CPU (4 times)
/Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app
2018-10-14 07:00:44 Adobe Photoshop CC 2018.app CPU (2 times)
/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app
2018-10-12 20:01:17 AdobeIPCBroker.app Crash
/Applications/Utilities/Adobe Application Manager/IPC/AdobeIPCBroker.app
2018-10-10 12:50:00 iCloudPref.prefPane Crash
/System/Library/PreferencePanes/iCloudPref.prefPane
Crashing on exception: -[__NSCFType loadFailed:]: unrecognized selector sent to instance 0x60c0001bd6c0 |
End of report
