Camera glass cracked on XS Max

Same issue here. My XS Mas is 3 days old. Been in a case since i bought it. Actually still have the original plastic on the back so there is no pitting from dirt or dust getting back there. I noticed last night (end of day 2) that there was a small chip/crack to the right of the microphone and a very faint hairline crack going to the LED flash. Not happy after paying $1200 and getting this type of quality! Taking it back to Verizon to get a replacement and we'll see how that goes.

Same issue here. Had the XS max for 2 months, never been dropped or out of the UAG monarach case. Yesterday I noticed a crack around the microphone hole. I haven’t had a chance to take it to a store yet but all of these responses for help from apple are not very promising.

same problem here cracked without any reason

waiting for an answer from Genius Bar on Thursday

DA30 wrote:

Just noticed the camera glass is cracked & I’ve hardly even used the phone. What can be done?

Make an appointment to have your phone evaluated.

Genius Bar Reservation and Apple Support Options - Apple

I got my apple iphone XS Max 256 last November and the camera lens got cracked mysteriously without being dropped and with no physical contact like keys etc. I am very very dissapointed. Went to authorized service provider and they said that its not covered by warranty. Apple is getting worst overtime!

Here is my cracked lens cover as well. Brand new after three days of use in an apple case . I returned it to the the Apple store and the manager accused me of damaging the phone and offered to repair at the Genius Bar for 589.00 (Which he had to know it was not repairable ) . Luckily I used apple care but had to pay a 99.00 deductible to get another phone . My 15+ years of customer loyalty buying laptops , Mac pros and generations of phones and iPads didn’t seem to have add any value for them in this case . Good luck !

Went to take a nice landscape picture and i get a huge glare! Im scared to remove my 3m skin.

Ive sat on other phones before and never had this issue.

I was hoping to keep this device for 2 years, its only been 5 months.

Same issue?

I have the exact same issue as others on this forum. I bought my phone from an apple phone in Birmingham, UK and a week later noticed a chip on the camera lens. I like others also did not drop my phone. My chip freakishly in identical to user waxo74 see my pic and compare. I am convinced there is an issue. Although the apple store and the manager in store were not interested in what I had to say and said it was accidental damage.

I’ve got the exact same problem. Also a damaged lens with NO reason. My phone is 2 months old now.. And Apple told me that it is not a known problem, so they won’t fix it in warranty. I’m very disappointed, because I payed €1200 for this phone.

Had my phone in the original Apple leather case ($50!!) since day 1. Just noticed this same crack on my camera as well!!!! PLEASE FIX THIS APPLE, I have spent about $25,000 on your products in my lifetime, but if this is not addressed it will be the last $1200 I ever spend with you.

This is my first Apple product and decided to go all out IPhone XS MAX with tons of space and an over priced otter box case. This is an extension of my body so I treat with so much care. As I placed my phone down yesterday I saw the horrific crack Surrounding the tiny mic hole. This is more than upsetting. Amazon sales tiny covers but that won’t help me now.

I had the same exact problem just a few weeks after I got my iPhone. It was taken from the box it came in and put right into a case. When this happened— I took it to Apple and they gave me the same run around. They didn’t even document it, just said that I had to pay for a repair replacement if I want it taken care. It was such an expensive iPhone. Crazy that Apple won’t take responsibility for this.

I had a tiny crack at first and it has only gotten worse. When I zoom with my camera is gives me a washed out grey effect on my image....pretty useless to zoom now.

I have the SAME EXACT PROBLEM in the SAME EXACT place. Seriously Apple? Is this what's going to push me back to 'droid? Ugh! This is clearly a flaw so please try to be humane and fix it for free. I cant even upgrade my **** phone now because of this and Ive never had phone damage in the past. NEVER!

I’ve also experienced the same problems with the Xs max. A C shaped crack suddenly appeared on the camera lense, the phone has never been dropped and always kept in the genuine Apple case. At first it was two tiny hairline cracks but then the area right around the microphone chipped and spread out a bit more.

I brought it into the Genius Bar for them to take a look, confident from my past experience with Apple customer service that this wouldn’t be an issue. It’s clear to see that the crack has come from the microphone port.

They took it out back and examined it and then came back and refused to cover it under warranty. They insisted that this is due to a point of impact, when I asked them to show me where this was they were unable to show me anything other than the crack coming from the microphone hole.

It is obvious that there is a flaw in the design of the lense, as it shouldn’t crack like this though normal use. I’ve had every iPhone since the iPhone 3G and have never experienced a problem like this before.

I decided not to have the phone replaced and due to this have also decided that this will be my last iPhone. It’s not worth paying the premium over other phones if the quality and customer service is no longer there in my opinion

Same as everybody else.

After 3 months a fine crack on my iPhone XS, beginning from the mic.

Did not fall or hit anywhere.

I have it even in an Apple leather case.

Had a Chat with the hotline and showed the phone at an authorised reseller.

i would have to replace it for € 590.

I don’t get that. So many costumers complaints.

And all this fuzz from Apple about sustainability. This is a design flaw if a phone has to be completely replaced just because of that glass.

I don’t get that.