Camera glass cracked on XS Max

Also have the same problem, a month old and have a cracked camera cover, went in store and was told this glass is the strongest glass made and must of had considerable force to be smashed(I laughed) I asked 2 store attendants to examine the phone and neither could point out that the phone even had wear marks from being in my pocket, and was in absolutely mint condition, anyway said it’s almost impossible to break the glass and was sent on my way unless I payed $900. Very interesting reading how impossible it is to break and having so many broken, I’ve been a loyal customer until NOW.

I’ve thought about this problem. It seems that most customers have cracking stemming from the microphone hole in the glass. I’m guessing that either a microcrack is created manufacturing process that you can’t initially see until it gets larger over normal use. Or Another possibility is that the hole is a weak point. Any flexing of the glass can cause it to crack. I tend to think it’s a combination of these two things.

I have the exact same issue as others on this forum. I bought my phone from an apple phone in Birmingham, UK and a week later noticed a chip on the camera lens. I like others also did not drop my phone. My chip freakishly in identical to user waxo74 see my pic and compare. I am convinced there is an issue. Although the apple store and the manager in store were not interested in what I had to say and said it was accidental damage.

I just noticed my camera cover glass is cracked as well. Same place as everyone else on this thread, it seems to emanate from the microphone cutout. I’ve had it in a case since the day I purchased it and have babied the phone since day 1.

My phone has only ever been in my pocket or laying flat on a table since I’ve had it. This seems like a design flaw to me. One that Apple hasn’t acknowledged yet.

I’ll try Apple Support but it doesn’t look like I will get very far. I’ve only had the phone 3 months. The fact that so many people have had this problem and it hasn’t been acknowledged by Apple yet is not very comforting.

If I get the news that I’ll have to pay for a replacement device, I’ll be selling this one for what I can get for it, cut my losses, and get a Pixel 4.

I got my iPhone XS Max in January 2019, within a few weeks a triangular crack developed near the flash. Got my device replaced in February but, I am seeing this pattern developing again on this new device as well. I took it back to the store today, it seems it is a $599 replace/repair! Which means for no fault of mine I have to accept a device that does not justifies its high price with respect to its material quality! Please note that this is not a damage due to a drop or anything like that and is not a very pleasant experience to convince or negotiate with the technicians at Apple stores!

I had the same exact problem just a few weeks after I got my iPhone. It was taken from the box it came in and put right into a case. When this happened— I took it to Apple and they gave me the same run around. They didn’t even document it, just said that I had to pay for a repair replacement if I want it taken care. It was such an expensive iPhone. Crazy that Apple won’t take responsibility for this.

I had a tiny crack at first and it has only gotten worse. When I zoom with my camera is gives me a washed out grey effect on my image....pretty useless to zoom now.

I have the same problem. Few weeks after my purchase I coincidentally found that C shaped crack near the microphone hole. If I had dropped it pretty badly I would remember. Everyday use shouldn't have caused such a crack. But the crack didn't affect the usability of the phone.

Horrible thing is, yesterday my iphone went into an endless cycle of rebooting. When trying recovery mode, I got the 4013 error.

When I took it to the Genius, he mentioned that the 4013 was caused by a hardware problem and that it is covered under the 1 year warranty.

BUT, when he saw the C shaped crack on the lens cover, he stated that because of that, they will need to charge 549 USD to fix it....

It's pretty funny because on the invoice it says $0 for 4013 error repair, but $549 for back glass repair.

Now I understand how the whole 1 year warranty scheme works.. they charge you for a problem that actually doesn't need to be addressed but state somehow it "must" be fixed order to fix another problem.

Pretty upset but at the same time relieved. I was planning to switch everything to apple (pc->macbook, tablet->ipad, bluetooth earphones -> airdrops).

Everything that Louis Rossmann said about Apple is now making sense..

No wonder so many people recently have been switching back to PC/windows/Android.

Wow. That is the cleanest break yet. It clearly shows this is a design flaw. Wow Apple—way to go. I think it’s interesting how the iPhone 11 didn’t follow this type of design. The separated out EACH lens so this type of problem can’t happen.

not true . I brought mine back to the apple store only 3 days after purchase and they would not let me return it with the crack .

You can tell Apple directly:

Product Feedback - Apple

Same issue here, thats clearly a production issue.

I got my apple iphone XS Max 256 last November and the camera lens got cracked mysteriously without being dropped and with no physical contact like keys etc. I am very very dissapointed. Went to authorized service provider and they said that its not covered by warranty. Apple is getting worst overtime!

I bought Apple Iphone XS 2 months back and I suddenly notice a similar kind of crack. Is this a manufacturing defect? So many people have been reporting the same issue. Why is it not covered under warranty then? It's not the customers fault.

When you buy AppleCare+ on a phone and the device gets replaced you do not need to purchase new applecare+. It will carry on as normal from the original purchase date. I’m not sure about the US, but in the U.K., there is an excess fee of £79 to swap the phone. I would imagine its roughly the same (maybe $99ish).

Went to take a nice landscape picture and i get a huge glare! Im scared to remove my 3m skin.

Ive sat on other phones before and never had this issue.

I was hoping to keep this device for 2 years, its only been 5 months.

Same issue?