Camera glass cracked on XS Max

very low quality, it is suddenly cracked!!

apple have to resolve it for free because this problem faced more than 600 apple users not one person has this issue!! I don’t think so all of them are wrong users and the quality of the device is good!!

i bought my phone for 1250$ and don’t think that i have to pay 400$ else to resolve it !!

you have to appreciate your client and his trust in you.

this is very bad repetition for the APPLE

Hey all! Loyal iPhone owner for years! I’ve owned the iPhone 3GS, 4, 5, and 6s models- never had issues with them. I bought the iPhone XS Max 10 months ago and the camera glass is cracked around the mic area. I always keep it on my premium otter box case. I’ve never dropped it and it seems to be a defect. I’d say it’s a structure flaw/weak point. Called apple and they said it’s not covered under warranty. I can’t believe I spent $1300 and now even a year later it’s falling apart on me! I’m conducting research and seems like some people get it replaced and others don’t... seems unfair to me :(

Apple could not care less about what is clearly an issue. This has happened to my son twice in a week and the answer you get is pay $549 to replace the phone after being told that the damage done was intentional. Apple’s commitment to the quality of their product is abysmal

I have also had the exact same thing happen.

Phone is only 3 days old :/ ive babied it, put it down on my desk face down in a case with a lip, when i picked it back up it has a 3 pronged crack coming out of the microphone hole towards the right side of the phone, with a hairline over the flash / one of the cameras.

Attempting to work this out with apple, ive not even had a chance to set up apple care.

They will replace the entire phone. Without Apple Care, the cost is $549. With apple care, the amount is reduced but I don’t know by how much. I also think you then have to purchase a new Apple Care for the replacement

this happened to my iPhone XS Max which is over 1100 dollars, had the phone for a few weeks, and I took it to the apple store at Woodfield, they told me yes we can fix it for no charge, I came back an hour and a half later, they gave me my phone and it still had the camera lens crack, the guy tells me “we changed the Camera” it looked like they didn’t even bother to open the phone up at all, I am truly disappointed, what a waste of time.

The warranty does not cover damage, regardless of who's "fault" it is. This damage is not something that Apple offers to repair and requires a whole unit replacement. Without Apple Care, this cost is $549 USD. With Apple Care, the cost is reduced to $99 USD. Those are your options. If you failed to report this when you received your device, then that's also not Apple's fault. You have your options, take them or leave them. The choice is yours.

I bought Apple Iphone XS 2 months back and I suddenly notice a similar kind of crack. Is this a manufacturing defect? So many people have been reporting the same issue. Why is it not covered under warranty then? It's not the customers fault.

I’m sorry for that inconvenience.

If you proceed to to bring your phone to the Apple store you can be given a refund or trade in offer. Please contact Apple to make a reservation or hed to the Apple store you bought the phone from! Thank you!

I have the same issue when I purchased the phone back in November. Camera glass cracked for no reason. I didn't drop it or anything. I asked about this in apple store and they offered to replace it for nearly 600 dollars just for a cracked camera glass. Very disappointed.

Same story and I only had my phone for 3 days and I didn’t drop or damage it in any way . My previous 6s lasted for almost 4 years and was still in mint condition until I dropped it in the pacific:-) . Luckily I purchased apple care and they replaced it for 99 but the store manager was not very helpful I’ve had my new replacement phone for a few weeks and it hasn’t cracked . Since I’m paranoid about it cracking again , I purchased an otter box case which has a very thick back .

Love the phone . Just don’t like the apple store service I received. Shouldn’t Have to pay for this !!

When you buy AppleCare+ on a phone and the device gets replaced you do not need to purchase new applecare+. It will carry on as normal from the original purchase date. I’m not sure about the US, but in the U.K., there is an excess fee of £79 to swap the phone. I would imagine its roughly the same (maybe $99ish).

I had the same problem as everyone else

Apple were not very helpful, I brought mine into an Apple store and they said there were no signs of damage but said was just bad luck and would cost me 780 CDN for them to replace my phone as they are not responcible

My theory is that if you carry this phone in your back pocket , any small torque/moment on the case can cause (like if you sit down ) the glass lens cover to crack . Since it has a hole in it, it is structurally weak. So what I have done is (1) I avoid carrying in my back pocket at all and (2) I did return the apple case and exchange that for an otter box case ( they did accept exchange of the case at the apple store but not the cracked phone) . I prefer the design of the Apple case but I’m paranoid about it cracking again and having to pay $$ to replace it, so I have a more robust otter box case . If my phone cracks again with this baby treatment , I’m going to be -really- disappointed ..

same for me. Such a flaw on a device at 1000+ $/€ is unacceptable, as the cost of repair. It’s incredible that apple does not offer an affordable option to just change the glass.

you pay 1155€ for the device, and 229€ for the apple care, just to get the luxury to pay 99€ more to replace a 0,009€ glass. Finally the 1500€ is the real price of an iPhone.

so disappointed of this lack of consideration. Customer-minded is clearly no more a value @ Apple.