Camera glass cracked on XS Max

Poor me. Im one of the victims on this exact issue and seems Apple rejected to handle mine and they claimed this is NOT covered by warranty....

I have the same issue when I purchased the phone back in November. Camera glass cracked for no reason. I didn't drop it or anything. I asked about this in apple store and they offered to replace it for nearly 600 dollars just for a cracked camera glass. Very disappointed.

Update 1

I tried Apple Support via Messages on iPhone and sent them a picture. Of course they recommended I go to the nearest Apple Store (2+ hours away, no thanks). I'm reaching out via Twitter now. I'm slowly going to exhaust all options and see how far I can get up the chain. I'll continue to update on my progress.

I did find that this type of cracking has also been happening on the iPhone X as well.

Bought my first XS Max in January. Noticed the lens cover was cracked about a month or so in. I went into the apple store in Clinton Twp Mi where I paid $99 for my replacement. Fine. Maybe it was me and I made a mistake. Where the issue is, I’m on my second XSM and the same identical thing has happen. Hair line crack starting at the top of the mic outlet. Mine is entirely blown out now. Apple this ones on you. I’ll be in touch with upper leadership about this issue. You have 4 pages of customers that have the same defect. Coincidence, I think not.

This is very similar to how mine looked when it first happened with the fine almost hairline cracks coming from the microphone.

I’m wondering if there could be a small cavity of some sort below this part of the lense and combined with the microphone hole it creates a weak point?

For every person that posts on here I bet there are many more out there with the same problem.

It’s very disappointing that Apple refuse to acknowledge this problem and would rather blame their loyal users for mistreating the phones, even when there is plenty of evidence to show otherwise

Just went to the Apple Store in Zurich.

I‘m quite shocked. After an hour of talking, the manager told me to report this to the insurance.

Basically to lie to them, telling I made the crack.

Even got a report from the Genius Bar, saying that there was no external Influence to the damage.

So on one hand they tell me there is a point of impact, and then I they write not.

Interseting approach, Apple.

very low quality, it is suddenly cracked!!

apple have to resolve it for free because this problem faced more than 600 apple users not one person has this issue!! I don’t think so all of them are wrong users and the quality of the device is good!!

i bought my phone for 1250$ and don’t think that i have to pay 400$ else to resolve it !!

you have to appreciate your client and his trust in you.

this is very bad repetition for the APPLE

I just noticed a nearly identical crack (emanating from the microphone hole on the camera glass) on my 5-day old Xs. That seems problematic!!

Is this cracked lens issue covered by apple care?

If you purchased from Apple, you have two weeks to get your money back.

Update 2

No luck with Apple. This certainly seems like a design flaw they’re not acknowledging.

I’ve pre-ordered the Pixel 4.