iPhone Sync Still Fails to Start in iTunes

iPhone SE running iOS 12.0.1

iMac running Mac OS 10.13.6 and iTunes 12.6.2.20


When I connect the phone by cable, it shows up in iTunes. When I hit "Sync", it tries to start syncing but the sync never starts - I get the message: "The iPhone could not be synced because the session failed to start"


I'm syncing / backing up to the Mac - not to iCloud. Also, I rebooted the Mac and the iPhone - no help. The iPhone won’t sync to the computer in iTunes whether I use the Lightning cable or trying to sync over WiFi.


The iPhone synced fine prior to the iOS 12 update. This is my first attempt at syncing running iOS 12. I have an iPad Air 2 running iOS 12 and it syncs fine on the same Mac / same iTunes.


I fixed this problem by re-starting the iMac in Safe Mode, then re-starting the iMac in normal mode, but a few days later, when I again tried to sync the iPhone, and the sync failed to start again.

iMac, macOS High Sierra (10.13.6), 12 GB RAM mid 2010 21.5”

Posted on Oct 17, 2018 9:09 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2018 9:15 PM

pgoodwin wrote:


iPhone SE running iOS 12.0.1

iMac running Mac OS 10.13.6 and iTunes 12.6.2.20

Thank you for listing the version numbers! They indicate the problem.


Your iTunes is too old to communicate to your iPhone.


Download current iTunes from:

http://www.apple.com/itunes/download

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iPhone Sync Still Fails to Start in iTunes

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