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Hi.

I use Safari and Chrome basically everyday, and have adblocker extensions on both. And ONLY those extensions. Not a single other.


Now about a week ago, both my browsers started opening ads in new windows, often from Unibet, and so on. In chrome, the basic search engine was also changed along with the homepage. I changed it back, but it changes back.


I started adding the URLS from the ads into "blocked sites" in chrome, but it seems to never run out of ads pages, so I went into heavy google mode. But I didn't get too far I've been searching files through finder, "go to folder" with a bunch of strings someone suggested to search for, and stared at my activity monitor for an hour, basically googling half of everything in there. But anything I found that seems reliable online is a few years old - and thus (because I know that much) - is probably not relevant anymore - so I dare not stop or delete things. Nothing seemed to be a perfect match with files or folders that the great web tell me could be adware.


Does anyone have some up to date troubleshooting tips for me? Files to search for, or activities to look for in the activity monitor? Or perhaps a good adware cleaner program, that isn't all the pricy? (maybe even free??:O). Or all of the above.


I'm running High Sierra 10.13.6 on a MacBook Pro (late 2011).

(But I've put in an SSD, so it's running like a charm! )


Any input appreciated.


/robert

MacBook Pro, iOS 10.3

Posted on Oct 19, 2018 3:56 PM

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Posted on Oct 19, 2018 4:55 PM

Run this. You can trust it.


https://etrecheck.com


follow the instructions after it’s done and shows your report.


it will show you if you have adware and malware and you can get rid of them yourself. It’s a great program. I’ve used it many times. It’s very user friendly.


here is the bio of the person who created it.


etresoft


https://discussions.apple.com/profile/etresoft/profile

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22 replies
Question marked as Top-ranking reply

Oct 19, 2018 4:55 PM in response to Phayn

Run this. You can trust it.


https://etrecheck.com


follow the instructions after it’s done and shows your report.


it will show you if you have adware and malware and you can get rid of them yourself. It’s a great program. I’ve used it many times. It’s very user friendly.


here is the bio of the person who created it.


etresoft


https://discussions.apple.com/profile/etresoft/profile

Oct 20, 2018 9:33 AM in response to Phayn

If you post the report in a reply, someone here may be able to suggest something. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


For the adware the report shows, run EtreCheck again.


In the Sidebar, click the Security button.


Locate and remove entries under Adware and Unsigned files.


Click the “Remove” button.

Oct 20, 2018 9:29 AM in response to Eric Root

Yeah, that "Go Menu" didn't really make sense to me. I can only find it from my desktop, when I have nothing marked, and it says "finder" in the very top left of my screen. A little bit to the right of that, it says "go". Holding shift while clicking that, or the other command you mentioned, did not result in what you described. BUT!!
I had no idea I could remove those files found by Etrecheck by USING Etrecheck!! So I did the diagnostic again, clicked "security" as you mentioned, and wouldn't you believe it: I could click "remove" next to all those unassigned (and impossible to locate myself!) files within Etrecheck. 🙂 So I did that. From all the other functions I saw within EtreCheck, I though that anything that would "do anything for me" would cost money, but that one remove-unassigned-files-function was FREE.


So I am hopeful now! If everything goes as planned, the problem is now gone. Thanks a bunch.


To summarize for other readers. To find and remove adware:
- Download EtreCheck. Its free, safe, and only takes seconds. Go to www.etrecheck.com.
- Install it, and run a diagnostic (it's what it's for, you'll figure it out.).
- When done, it will shows you the status of your Mac (the "report"), including detected adware and unassigned files (that typically could be adware). You can share this report here in apple forums for help, if you don't understand.
- If the report tells you it has found unassigned files and possible adware, click "security" in the menu on the left.
- Click "remove" next to all unassigned files. DONE!
- PS: An unassigned files is - to my understanding - unassigned in the first place, because it is not from an identified developer. So you can't mess up anything that is from apple and supposed to be on your computer, by deleting these files. It COULD however be related to something else you have downloaded (game, software whatever) that you do want on your computer, that also is from an unidentified developer. So the only danger is related to whatever you might possibly have installed in terms of "other stuff". Or something 😀

Oct 20, 2018 7:22 AM in response to Phayn

It shows me a list of unassigned files, and says "library/LaunchAgent" is the location, but I have no folder with this name in my Library.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/LaunchAgent.


Time Machine Basics


Time Machine Basics (2)


Time Machine FAQ



Oct 19, 2018 4:34 PM in response to Lizzy_christo

Unfortunately, that function doesn't help. I have it enabled.
This very clearly started happened at a distinct time, about a week ago, with both browsers. From googling it, I feel pretty confident I have adware on my Mac. Which takes me back to my original question: does anyone have any troubleshooting tips on how to remove that adware? :/

Oct 19, 2018 4:39 PM in response to Cåts

I might have gotten that type of ad once, but it's not the most common one, no.
And it's not a specific website. I can open up chrome, and simply be on the google search home page (not having gone anywhere, or search for anything, and suddenly a new tab opens with an ad. Same with both browsers.
It can happen while I am checking my gmail, or when I'm on facebook. Or, as said, when I'm "nowhere". As long as the browser is open. Based on this, and the googling I have done, I'm pretty sure it is adware. So if I may direct you to my initial question; do you have any tips on how to remove this?

Oct 19, 2018 4:45 PM in response to Phayn

Clarification:
Ads can open up in a new tab even though I am not viewing any website. Simply as long as any of the browsers are open (from the startup page), ads keep popping up - opening up in new tabs - with a minute or two intervals. Seems completely unafdected by my actual usage of the browsers.
Secondly, I am fairly confident it is adware. I realize I could have stated this clearer. I am hoping for some good tipds on how to find and remove adware. (Unless you recognize what I'm escribing as something else, of course..)

Oct 19, 2018 4:59 PM in response to Cåts

That was very helpful! Thanks. I ran the diagnostic, and it tells me I have adware. But it also refers to where that adware is located on my Mac!
It also tells me I dont have a time machine backup (knew that already of course 😝), and that a game I sometime play causes a hard shutdown/crash. Which it does. So it seems the diagnostic is very thorough, if not anything else. I am in Norway, and I am half asleep now, but I will run with this report tomorrow, and see what I can do. It's definitely enough to have me troubleshooting for hours tomorrow, and if I can't figure it out myself, I will just buy the solution from Etresoft.


Thanks again.

Oct 19, 2018 5:33 PM in response to Phayn

I’m so glad it helped you! It is very thorough. Yes, it tells you where the adware is and you can remove it yourself.


Definitely run it tomorrow and then you can get rid of the adware. It won’t take ling. that’s why it’s so awesome. After you remove the things that need removing, run it again to see the adware is gone.


reply tomorrow and let me know what else you found...hopefully you only find a good nights sleep.


Norge? Det er kult! god natt!

Oct 20, 2018 7:50 AM in response to Eric Root

Hi Eric. Thanks for trying to help! I did exacty what you said, and I get the view options open. But nothing in there lets me check anything that says "show Library folder". Instead, i get a few options to "Arrange by", "Sort by", "Icon size", "text size", "Show columns" (with sub options such as date, size, kind etc), a few individual check boxes for icon preview and size calculations, and a button for resetting to default. I know I should have given a screenshot or this, but I'm a noob 8-) Hope at least my descriptions are clear.


And, just to clarify. I CAN find the Library folder. I just don't find the "LaunchAgent" folder within my library, where Etrecheck says that the unassigned files are :/

Oct 20, 2018 8:20 AM in response to Eric Root

I am pretty sure I had that selected yes. When in Finder, I clicked *Robert's MacBook Pro" under "Devices" in the menu to the left. Again, and for the record, I can navigate to my Library from here, without any special commands. Its under "SSD" (my harddrive), from *Robert's MacBook Pro*. My main problem is this one folder that is supposed to be within the library folder, that I cannot find.

Oct 20, 2018 9:09 AM in response to Eric Root

I have posted the report here in the comments to "cåts". I'll refrain from doing it again, due to the space it takes. I'm sure you'll find it if you expand my comments.
But thanks for the efforts you're putting in. I will try and figure out what and where the "finder go" menu is, and then perhaps your first post makes more sense to me D:

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