No device icon in iTunes for Mac

Attempting to back up my iPad and iPhone via iTunes. Plugging in either via USB fails to show the device icon.

No success via wifi.


Mac Pro is early 2008 running OS X 10.11.8. iOS on iPhone SE and iPad Air 2 is 12.0.1. iTunes is 12.8.0.


Found this ominous statement at https://support.apple.com/en-us/HT201253

(Sync your iPhone, iPad, or iPod using iTunes on your computer)


"If you use iCloud or other services like Apple Music to keep your

content up to date across all of your devices, syncing through iTunes

might be turned off."


Have tried removing other USB devices from Mac, rebooting all devices, etc.

OBS Mac Pro (Early 2008), iOS 12.0.1, See body of post

Posted on Oct 21, 2018 12:05 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2018 12:11 PM

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Reinstall iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.


See also If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support.


tt2

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7 replies
Question marked as Top-ranking reply

Oct 21, 2018 12:11 PM in response to harvfromevanston

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Reinstall iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.


See also If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support.


tt2

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No device icon in iTunes for Mac

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