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I just started using a new MacBook Pro, and for some reason I am able to use Touch ID for some functionality but not to unlock the computer when it has gone to sleep.
This is a company provided laptop, under corporate security control, but I have been assured that there is no restriction for using Touch ID to unlock.
Any ideas what might be happening here?
MacBook Pro (15-inch, 2017), macOS High Sierra (10.13.6)
This is a duplicate question... here is the same answer I put for the other one...
I have this same issue on a company managed macbook pro... this is due to a corporate policy. You can see this by running the builtin bioutil command from a terminal window.
$ sudo bioutil -u 1 -w -s
Unlock with Touch ID is managed via a configuration profile. You have to uninstall the profile first.
This is a duplicate question... here is the same answer I put for the other one...
I have this same issue on a company managed macbook pro... this is due to a corporate policy. You can see this by running the builtin bioutil command from a terminal window.
$ sudo bioutil -u 1 -w -s
Unlock with Touch ID is managed via a configuration profile. You have to uninstall the profile first.
Hello and welcome to Apple Support Communities, eriksed415.
If I understand your post correctly, the option to unlock your Mac with Touch ID is greyed out in System Preferences. Touch ID is a quick and easy way to unlock your Mac. I'd like to help.
Let's do some testing to narrow down the issue. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac
If you're able to select Unlocking your Mac in safe mode, but not when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the option is still greyed out while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If it is also greyed out in the test user, then please check the section titled "If an issue happens in more than one user account."
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Turn on your Mac, then immediately press and hold the D key on your keyboard. Keep holding until you see a screen asking you to choose your language.
This does not work. I have tried it about six times.
Hi Joseph,
Thank you for your suggestions.
So, I am still at square one.
"Unlock with Touch ID" is grayed out
