iTunes does not recognize iPad Pro

Question

Level 1

14 points

iTunes does not recognize iPad Pro

Hello,

I just bought a used iPad Pro 9.7” and I am trying to sync it to iTunes on my iMac, but I am not having any success.

Before you respond to my question, please understand that I have already exhausted the suggestions in these articles to no avail:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes - Apple Support

https://support.apple.com/en-us/HT203875

Device details:

iMac (Mid 2011)

High Sierra 10.13.6

iTunes 12.8.0.150

iPad Pro 9.7” (2016)

IOS 12.0.1

When I initially connected the iPad with the accompanying USB/Lightning cable, iTunes asked me if I trusted this device and I answered Yes.
While connected, the iPad is recognized by the iMac (see screen shot) but not by iTunes.
The iPad Pro is visible when connected to our Mac Mini in our media area.
I have the latest version of everything on both devices.
I’ve rebooted both devices
I have no security software.
My Firewall settings are off.
I checked my host files.
I tested TCP port connectivity, but wasn’t sure what to do about it.

If no one has a new solution or explanation, I will naturally contact Apple Support.

Thanks!

Posted on Oct 23, 2018 12:53 PM

Reply

Answer 1

Best reply

turingtest2

Level 10

272,707 points

Oct 23, 2018 1:21 PM in response to lisairis

It isn't, but something about the process of reinstalling iTunes 12.8 while the iOS device in question is unlocked and connected to USB seems to trigger the additional software download that is required. On the rare occasions that it doesn't reboot router, computer, and device, then try once more.

tt2

Reply