Modifying “Remote Disc” requires an administrator name and password.

I have been burins DVD-Rs on my MacBook pro for about 3 years now. Out of the blue it stopped working.


When I connected my Apple USB Superdrive and loaded a blank cd it asked me what to do like always and I clicked "Show in finder" but it did not open up in a window and it did not show up on my desktop. Furthermore, once I found it under Locations > Enrique's MacBook Pro it appeared as a Remote Disk. I opened it and tried moving files to it. The action was rejected and I got this error message:


Modifying “Remote Disc” requires an administrator name and password. Click to authenticate.

I've searched all over the internet to find out how to fix this problem and the only thins that come up are from 2010-2015. They are telling me to got to Info and unlock. I have tried this, I can see it's locked but it does not give me an option to unlock or to authenticate.

MacBook Pro with Retina display, macOS Mojave (10.14), Apple USB Superdrive

Posted on Oct 23, 2018 10:11 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2019 5:55 AM

Hi, I've had this issue as well and just called Apple support to see if there was any further update, they suggested I check if I was on the latest version of Mojave - I wasn't I was I was on 10.14.2 - I updated to 10.14.3 and it now works the same way it used to. Disc appears on the desktop, drag files to burn, burn, job done.

22 replies
Question marked as Top-ranking reply

Feb 16, 2019 5:55 AM in response to enriquelopez_16

Hi, I've had this issue as well and just called Apple support to see if there was any further update, they suggested I check if I was on the latest version of Mojave - I wasn't I was I was on 10.14.2 - I updated to 10.14.3 and it now works the same way it used to. Disc appears on the desktop, drag files to burn, burn, job done.

Jan 20, 2019 7:38 PM in response to enriquelopez_16

Same is happening to me. I have a regular external optical drive. I get the authentication error when I try to drop and drag a folder onto the optical disc in the finder folder window. The DVD doesn't show up on my desktop as I have the preference to do so, but the drive shows the drive utility, etc., etc., essentially everything looks okay except the disc never shows on the desktop as a writable disc. I was able to go to the finder, select the folder I wanted to burn, cmd+click, or in my case, a two finder click and ask chose the burn option. It is currently burning.

Jan 26, 2019 9:41 AM in response to enriquelopez_16

Well, after months of this issue I got a wonderful APPLE help session today. My disc burner does everything but burn the way it used to except eject and burn. Now when I want to burn songs I need to hold down control while hovering over the picture in playlist (the one with several album covers at the top, I need to have the list all ready to go first and the blank cd in the burner). When you hold down control on the 4 covers, BURN cd shows up... I just hit that and WOW magic... Try something similar. The way that did work...DOES NOT... Good luck

Jan 29, 2019 6:38 AM in response to Meads72

I spoke with an apple chat last week. Nothing fixed yet. If you need to burn anything there is a way around. I am holding out til this is fixed. But you hover over the song or file or photo and select it and somehow there is an option to burn. It’s a backdoor way but I’m holding out a bit longer. I advise chat on line with your issue. Everything gets logged and mass quantity = strength in numbers. Maybe a fix will happen sooner? Let’s cross fingers.

Nov 1, 2018 5:44 PM in response to enriquelopez_16

I spoke with Apple Tech Support. There is an issue with blank discs in Superdrive running Mojave. Try highlighting the file you're trying to copy, go to File/Burn Disk. That might work for you. Not for me. They are aware and anticipate a fix in the near future.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Modifying “Remote Disc” requires an administrator name and password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.