To upgrade to Mojave on my imac, I was asked to add a helper as an administrator to my computer. Why, and is this legitimate?

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Level 1

8 points

To upgrade to Mojave on my imac, I was asked to add a helper as an administrator to my computer. Why, and is this legitimate?

I have a less than 1 yr old imac Retina 5K, 27", 2017, running OS 10.13.6. I am the administrator. When I attempted to install Mojave, I received a message that I need to install a helper. I am suspicious. What is this helper, and why do I need to install it when I am already logged in as administrator? Finally, Is this legitimate, or is my computer infected with some form of malware that is trying to gain access?

iMac with Retina 5K display, OS 10.13.6

Posted on Oct 29, 2018 4:08 PM

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Answer 1

babowa

Level 9

78,580 points

Oct 30, 2018 9:32 AM in response to Scrubjay17

That is quite legitimate and needed for the installer to proceed. See this Apple article (specifically under # 5):

How to upgrade to macOS Mojave - Apple Support

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Answer 2

Oct 29, 2018 4:09 PM in response to Scrubjay17

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

Oct 29, 2018 4:21 PM in response to Scrubjay17

Try logging off and then back in. Might help.

Be sure in system preferences> users and groups that you are, indeed, the administrator (dumb suggestion, but anything can happen).

Barry

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Answer 4

Scrubjay17 Author

Level 1

8 points

Oct 29, 2018 4:18 PM in response to Barry Hemphill

Thank you Barry. The Message is "In order to continue installing mac OS Mojave, you need to log in as an administrator. Install macOS Mojave is trying to add a new helper tool." I am logged in as an administrator now.

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