Apple security update 2018-002 10.13.6 fails on Mac Pro

Hi,


Just tried to update my Mac Pro late 2013 with the newly released Apple security update 2018-002 10.13.6, both via the Mac App Store and by downloading it directly from Apple. The problem I'm having is that just after the restart the screen goes black and then nothing happens. I have tried several times now but the update doesn't start after the restart.


Anyone else having this issue?


/Johnny

Mac Pro, macOS High Sierra (10.13.6)

Posted on Oct 31, 2018 6:42 AM

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Posted on Nov 1, 2018 12:49 PM

Hi,

I tried to install this security update both on my Mac Pro 2013 and MacBook Pro 2017 (both 10.13.6).

Mac Pro 2013: after update reboot I got the account screen; after inserting the password the white line went around the end, then I got the white apple black screen with terminal log (I saved a copy) and reboot/switch off options. No way to enter any account; no way to get this repaired thorughout Recovery Partition.

I solved myself by booting my Mac from an external drive with HS 10.13.6 installed and launching Disk Utility S.O.S. from there on my Mac Pro internal SSD.

MacBook Pro 2017: I launched the update. After rebooting I entered my account normally, but App Store is asking for applying the same security update. It seems that it hasn't been installed. Safer to leave it right now.


AppleCare yesterday told me over the phone that there wasn't any issue about this update...

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152 replies

Oct 31, 2018 11:44 PM in response to Johnny R.

So I am just pointing out that you should install the updates individually, pressing update all can cause strain on the Mac as it can be downloading and installing simultaneously.

Ok how about you ignore the App Store and download the Security Update from the Apple Support Downloads pages,

Download Security Update 2018-002 (High Sierra)use a cabled connection to your router instead of WiFi.

Is your Mac functioning well, do you have anti-virus installed, not needed, do you have any cleaning apps installed, again not needed, these can sometimes interfere with the installations of updates.

Nov 10, 2018 1:41 AM in response to QuietMacFan

Hi there QuietMacFan....

My problem is currently and for the past week or more since I tried to install that Security Update 2019-002, my computer will not shut down if I tell it to from the menu.. or, if during the installation process I need to shut down... the computer just hangs and hangs and hangs... blank black screen... the only way I can get it to shut down is to hold the Power OFF button and wait for it to shut down... to get it to come back on I then wait and press the Power On button...


I'm 100% macOS Mojave compatible... at this stage, I want to just leave High Sierra after all the trouble that the Security Update 2019-002 caused me... I downloaded macOS Mojave, but part of the installation upgrade process... the installer asks you to shut down your computer to install a Firmware update... my computer will not shut down... so I can't get to macOS Mojave... 😟


How do I get my logs so that I can post them here for you guys to review and assist..?

Nov 10, 2018 6:48 PM in response to markfug

Ah! I just re-installed a friend's system - had an older installer of El Capitan kicking around and did it and it ended up installing ALL the invisible folders visibly - that is, at root level, I could see more than just Applications, Library, System and Users. By the final install and update of El Cap, I HAD taken the Safari 12 update and had that EXACT same folder in the system.


Definitely a problem with the Safari update as I got it and the root level folders visible at the end of it all (Thankfully friend with computer never accesses the root of his drive so it's not going to be an issue.)

Nov 16, 2018 8:27 AM in response to Johnny R.

I also had a problem with this update. On boot the system said "The macOS installation couldn't be completed"


I restarted multiple times and it just kept coming back to that, it wasn't until I went to the startup disk utility and set it back to my hard drive that I got back into my system.


Luckily I didn't have to restore from time machine, but now I'm worried about doing this update.

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Apple security update 2018-002 10.13.6 fails on Mac Pro

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