Keyboard Broken after Sleep

Question

Keyboard Broken after Sleep

When my iMac wakes up after sleep the keyboard takes a LONG, LONG time to respond to keystrokes. If I type a vowel, a small popup panel appears with possible versions of the character with possible diacritical marks. After that it takes many seconds for the text field to respond to keystrokes and soon they aren't handled, instead they generate a sysbeep. The only way to fix this is by restarting my Mac. This has been happening since at least 2015.

iMac (21.5-inch Mid 2011), OS X Yosemite (10.10), 10.10.1

Posted on Nov 3, 2018 8:48 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,275 points

Nov 3, 2018 9:29 AM in response to Warrren Anderson

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM

Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

Reset SMC

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 2

Eric Root

Level 10

685,275 points

Nov 4, 2018 7:51 PM in response to Warrren Anderson

I don't see anything in the report that should cause problems. Do you have access to another keyboard you can test with?

Reply

Answer 3

Nov 7, 2018 7:39 AM in response to Warrren Anderson

It appears that this was the problem. In 2015 lots of other users had this problem as well. There was a thread about it here. I wish I had known about it then.

Reply

Answer 4

Nov 3, 2018 1:24 PM in response to Eric Root

I tried to reset the PRAM several times. It takes my computer longer to start but it doesn't restart twice, playing the startup sound twice, as described in the instructions. It will take a while to see if any of this has helped.

Reply

Answer 5

Nov 5, 2018 6:54 AM in response to Eric Root

Yes. Also I have a keypad attached. I'll try it.

Reply

Answer 6

Nov 5, 2018 8:38 AM in response to Eric Root

An interesting result already: I couldn't reset the PRAM with the Apple Bluetooth Keyboard but with an Apple Magic Keyboard I can.

Reply

Answer 7

Nov 4, 2018 2:26 PM in response to Eric Root

It happened again today. I have had this problem for FOUR YEARS with numerous OSes and so have others.

etrecheck report:

Warren Anderson’s Computer 2018-11-04

EtreCheck version: 5.0.1 (5014)
Report generated: 2018-11-04 15:16:47 Download EtreCheck from https://etrecheck.com Runtime: 1:48
Performance: Excellent

Problem: Other problem

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (Retina 4K, 21.5-inch, Late 2015)
iMac Model: iMac16,2
1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core 16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1867 ok BANK 1/DIMM0 - 8 GB DDR3 1867 ok

Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac 4096 x 2304

Drives:

disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB disk0s2 [Fusion Drive] 23.55 GB

disk2 - T****c (Journaled HFS+) 1.02 TB (109.34 GB used) disk0s3 - B*******X 134 MB

disk1 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [Fusion Drive] 999.35 GB

disk2 - T****c (Journaled HFS+) 1.02 TB (109.34 GB used) disk1s3 - Recovery HD [Recovery] 650 MB

disk3 - Elite Pro USB 2.00 TB External USB 5 Gbit/s USB

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - T********e (Journaled HFS+) 2.00 TB (673.91 GB used)

Mounted Volumes:

disk2 - T****c 1.02 TB (912.39 GB free) Journaled HFS+
Mount point: /

disk3s2 - T********e 2.00 TB (1.33 TB free) Journaled HFS+

Page 1

Warren Anderson’s Computer 2018-11-04

Security:

Mount point: /Volumes/T********e

Network:

Interface modem: Internal Modem
Interface Bluetooth-Modem: Bluetooth DUN Interface en1: AirPort
Interface en4: Bluetooth PAN
Interface en0: Ethernet
Interface en6: iPad
Interface en5: iPhone
Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2

System Software:

macOS High Sierra 10.13.6 (17G3025) Time since boot: Less than an hour

System

Status

Enabled Enabled

Gatekeeper
System Integrity Protection

Unsigned Files:

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.barebones.authd.plist Executable: /Library/PrivilegedHelperTools/com.barebones.authd Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccc Details: Exact match found in the whitelist - probably OK

32-bit Applications:

20 32-bit apps

Startup Items:

KeepIdle Path: /Library/StartupItems/KeepIdle

System Launch Agents:

[Not Loaded] [Loaded] [Running]

9 Apple tasks 183 Apple tasks 102 Apple tasks

System Launch Daemons:

[Not Loaded] [Loaded] [Running]

Launch Agents:

36 Apple tasks 187 Apple tasks 114 Apple tasks

[Loaded] com.oracle.java.Java-Updater.plist ((null) - installed 2017-07-21) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-20)

Launch Daemons:

Page 2

Warren Anderson’s Computer 2018-11-04

[Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded] [Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) com.barebones.bbedit.plist (? 76c927a0 - installed 2011-11-20) com.adobe.ARMDC.Communicator.plist (? 401cc4ee - installed 2017-01-12) com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-11-15) com.bombich.ccc.plist (? 9ad78891 - installed 2010-11-30) com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-20) com.barebones.bbedit.plist~orig (? 76c927a0 - installed 2011-11-20) com.barebones.authd.plist (? 7d7988a6 - installed 2011-11-23) com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-21) com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-26) com.adobe.ARMDC.SMJobBlessHelper.plist (? ab4dc6ae - installed 2017-01-12)

User Launch Agents:

[Other] com.adobe.ARM.***.plist (? 0 - installed 2011-05-25)
[Other] com.facebook.videochat.***.plist (Apple - installed 2014-08-14)

Internet Plug-ins:

Flip4Mac WMV Plugin: 3.3.3.1 (installed 2015-01-26) FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-17) QuickTime Plugin: 7.7.3 (installed 2018-10-31) AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-24) AdobePDFViewer: 18.009.20050 (installed 2017-12-24)

Flash Player: 30.0.0.113 (installed 2018-06-17)
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-04) PDF Browser Plugin: 2.3.2 (installed 2009-09-02)
iPhotoPhotocast: 7.0 (installed 2013-05-16)

3rd Party Preference Panes:

Flash Player (installed 2018-06-01) Flip4Mac WMV (installed 2015-01-05) Java (installed 2017-08-04)

Time Machine:
Time Machine information not available without Full Drive Access.

Performance:

System Load: 3.82 (1 min ago) 4.05 (5 min ago) 1.91 (15 min ago) Nominal I/O speed: 19.33 MB/s
File system: 18.95 seconds
Write speed: 300 MB/s

Read speed: 893 MB/s

CPU Usage:
Type Overall Individual cores System 1% 3% 1% 1% 1% User 2% 3% 1% 1% 1% Idle 97% 94% 98% 98% 98%

Top Processes by CPU:

Process (count)

Other processes EtreCheck
Dock UserEventAgent cfprefsd

Source CPU

Location

?
App Store Apple Apple Apple

7.59 % 4.61 % 0.04 % 0.03 % 0.01 %

Page 3

Warren Anderson’s Computer 2018-11-04

Top Processes by Memory:

Process (count)

EtreCheck firefox Finder Mail

Dock

Source

App Store
Mozilla Corporation Apple
Apple
Apple

Location

Source Input Output Location

Top Processes by Network Use: Process

mDNSResponder
apsd
netbiosd com.apple.CommerceKit.TransactionService mdworker

Apple Apple Apple Apple Apple

69 KB 8 KB 522 B 0B 0B

64 KB 4 KB 354 B 0B 0B

Virtual Memory Information:

Available RAM Free RAM Used RAM Cached files Swap Used

12.40 GB 10.97 GB 3.60 GB 1.43 GB 0 B

Software Installs (past 30 days): Name

Spark
GraphicConverter 10
Flux
Gatekeeper Configuration Data Safari
Security Update 2018-002 Cyberduck
EtreCheck

Clean up:

Version Install Date

2.0.17 2018-10-14 10.6.6 2018-10-23 6.1.13 2018-10-24 156 2018-10-31 12.0.1 2018-10-31 10.13.6 2018-10-31 6.8.3 2018-11-02 5.0.1 2018-11-04

RAM usage

~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater

Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found

Diagnostics Information (past 7 days): End of report

489 MB 308 MB 124 MB

81 MB 75 MB

Page 4

Reply

Keyboard Broken after Sleep

Similar questions