p49-imap.mail.me.com on Mojave

Hi


Shortly after I upgraded to Mojave, I haven't been able to receive emails to my iCloud.com address.


I'm using Apple's Mail so it should all be seamless. To make matters worse, as it's an iCloud.com address on Mail, there are no settings I can check, let alone change.


Yet all I get is the following error:


"Connections to host p49-imap.mail.me.com on the default ports failed."


If I go to iCloud in System Preferences, everything looks fine.


I can send emails, but cannot receive them on my Mac via Mail. However I can receive them on my iPhone or if I log on to iCloud.com on Safari, but that's not an ideal long term solution.


Have anyone else experience this and more importantly, know how to fix it?

MacBook Pro 2.8GHz-OTHER, macOS Mojave (10.14)

Posted on Nov 5, 2018 5:02 AM

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Posted on Nov 24, 2018 1:46 AM

Nothing is so cut and dry and yet this issue did happen after upgrading to Mojave - and 10.14.1 didn't resolve the issue.

There is a solution that doesn't necessitate a clean hard drive and reinstall (which is analogous to curing the disease by killing the patient).

The solution is simple but if you are on metered bandwidth it may not be a cheap one: fully log out of iCloud from System Preference.

I don't mean just untick the Mail option - that just doesn't solve the issue.

No. I mean click on "Sign Out" bottom left of that Preference Pane.

When you log back in, the iCloud email glitch should hopefully be resolved (I worked for me). However Photos will then want to resync your photos and my bandwidth was clogged for hours because of that.

But at least I can now receive emails on my Mac, so yay, I guess.

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35 replies

Nov 6, 2018 4:45 AM in response to tygb

I am not using anti virus software, but obviously I am using third part apps on my Mac - it's a work machine. But nothing that connects via Mail or would interfere with that app in any way. Also haven't installed any new app in a while, so that can't be the culprit: this problem started on 2/11/18.

I have checked on another account and yes, the email flows freely there. Just like it works fine on my iPhone or via Safari.

I am not using any kind of automatic manage connection settings.

But receiving emails still doesn't work on my main account on my Mac.

Nov 6, 2018 11:06 AM in response to tygb

No I don't have a gmail account which is the same as my iCloud address. There is no connection between Gmail and iCloud.

I just can't receive emails from my iCloud account. I can send, but can't receive.

That email address works fine on my iPhone, works fine on Safari, works fine in another account on my Mac.

It used to work fine on my main account until the 2/11/18. Nothing changed in terms of settings, I didn't change anything or even install any new apps, but now I cannot receive emails from my iCloud account.

Nov 8, 2018 9:26 PM in response to Steve Paris

I've been following your thread, as I have the exact same problem, which started shortly after I upgraded to Mojave: Was able to send emails from my apple mail, but not receive, and I get the error message: "Connections to host p42-imap.mail.me.com on the default ports failed." However, like you, I CAN receive emails on my iPhone and my iPad; it is only on my MacBook that I can not receive emails. I will continue to watch your thread and your efforts to try the various suggestions and I hope you find the solution to this soon!

Nov 12, 2018 12:44 PM in response to tygb

This is a Mojave problem, as none of these problems existed prior to the upgrade. It seems that the iCloud.com app / icon / thread becomes corrupted every time I connect. I can wipe history and / or a portion of the address that would normally link me to iCloud and connect, i.e. if it sees I am connecting for the first time it allows me to enter username and password and goes to my iCloud account.


If I then go to some other URLs and decide to go back to iCloud via icon / app, no dice. It just spins and spins. Then I have to wipe and do all over again just to get access. This is in Safari. I tried on Mozilla and the same thing happens. Something is up with Mojave upgrade.

Nov 12, 2018 2:59 PM in response to Steve Paris

Hi,


I am having the same problem with my I-mail since I converted to macOS Mojave. I can open my email accounts but no old or new mail appears. I can write new mail. If I go to the mail headings, preferences is not highlighted and when I go to accounts I cannot do anything, nothing responds (ie, I cannot add accounts, nothing appears). If I do as you have suggested and go to window the connection doctor is not highlighted. If I go to system preferences and click on Icloud there is no way to get out of the account. It wants me to sign in to my Icloud account and when I do it tells me that I am already signed in. I have contacted apple support and they suggest setting up a new user account. That account works fine, all the old emails come through, new emails come through. Apple support is stumped and have suggested that it will take the Apple engineers to figure it out. Is there a way to force quit Icloud on my Imac?

Nov 5, 2018 8:32 AM in response to Steve Paris

If you you change date and time settings , read and write permissions in some folders guest , shared these problems will appear .

Open mail app - click on window on the top menu bar - connection doctor , click on red dot in front for IMAP effected account it could be your gmail services or iCloud , it will prompt to enter the mail address and password .

suppose it doesn't work straight away delete both accounts from system preferences - internet accounts and then configure it once again see this article Add or remove email accounts in Mail on Mac - Apple Support

But when you again set up iCloud account in the upcoming steps iCloud verification code will be required , so if that is not in records generate a new one as it will help to set up iCloud Keychain .

See this method .

( a ) Open system preferences > iCloud > the box for keychain is checked , click on options , click on change security code .

( b ) Click on security code > enter new code in the fields and click on next , you have to enter the new code for the second time and click on next .

In the next window the country code is written , enter your trusted mobile number …….and click on done .

Again enter your Apple ID password to update your account settings and click on ok , hence the code is changed , so write down this code in a safe place .


A second method that is more effective In which each mail is saved in V6 folder used in Mac OS Mojave 10.14 , for Mac OS High Sierra it is V5 folder .

See the steps -

1 ) Enter in user library ( click on finder take cursor on top menu bar > Go then Hold option key and click on library ) > select mail and right click on copy mail and then right click on empty desktop and click on paste item , the V5 folder will be saved on the desktop .


( 2 ) Open mail application and take cursor on top menu bar > file > import mail boxes > import data > select apple mail > click on continue > select desktop > click on continue > the data will start importing and the bar will start loading and let it be completed .


( 3 ) Go to system preferences > internet accounts > select the web mail account and click on minus sign it will be deleted .


( 4 ) You can see the mail data is transferred in the bottom mail side bar but everything is empty there are no mails in sent , inbox or archive they all are empty but a folder " import " is visible click on drop down arrows of each folders .


( 5 ) And if you plan to switch from yahoo to google or even change the internet servicer provider the folder " import " is still saved in the empty mail application .


( 6 ) When you configure the mail account by taking cursor on top menu bar > click on add account > choose a mail provider and select the box and click on continue > add new web mail address > click on next > and type the password > and click on done you will be joined to the new server say yahoo ( that is still empty for your mail account as you recently joined this new server and no data is saved on their server , but still the mail folder " import " is in the mail application .

You can scatter the mails in the desired mail boxes .


Note : While performing this step you will notice the fans will start running and the system will heat up but this is normal as the the data is transferred , and it will take time to stop the fans and system will cool down .

Nov 5, 2018 8:53 AM in response to tygb

OK, I've deleted the account from Internet Accounts in System Preferences.

I put it back and I still get the problem.

I'm not keen on deleting everything associated with my account as it's my main account - ie, it's linked to my iCloud Drive, hundreds of GBs of photos, etc.

My problem is not with a Google, Yahoo or any other kind of account, but with Apple's own iCloud.com email.

This issue shouldn't happen.

It also doesn't make sense that I can still send emails while I can't receive them.

😕

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p49-imap.mail.me.com on Mojave

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