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Beginning in May, a special Today at Apple series titled “Made for Business” will offer small business owners and entrepreneurs free opportunities to learn how Apple products and services can support their growth and success. Learn more >
Dear support team,
We hope that you can help me resolve this issue. We are trying to: reset corporate device linked to a user personal account. Unfortunately, we can't access to the account because the user forgot the password and don’t remember the phone number for recover it.
What can we do?
Thank you in advance.
Best regards,
Bio-Nuclear, S.A.
[Personal Information Edited by Host]
iPhone 6, imei No. ****
The discussion-replies email address will NOT send the information to Apple's customer support; it merely sends a reply to this thread.
This forum is just user volunteers.
Use the link KiltedTim provided to contact Apple support.
https://support.apple.com/en-us/HT204169
~Lyssa
As I said, I sent the Claro company invoice to your email: discussion-replies@apple.com, please check on it. we need to solve this situation, Bionuclear is the company where I work and who bough hundreds of iphones for the managers, I have all my contacts an company information with which I work, that my tool to work.
Still waiting for your helpful response.
Best,
Nioves - Manager at Bionuclear
[Personal Information Edited by Host]
Claro is NOT Apple. WE are NOT Apple. We can NOT help you. You MUST contact Apple's account security team or take the device to Apple to have the activation lock removed. You MUST provide Apple with proof of purchase for the device.
You will have to contact Apple directly and supply the original proof of purchase for the device.
Contact Apple for help with Apple ID account security - Apple Support
Good morning all:
I sent a relation where my iphone is listed and purchased to Claro. I sent it by email since by this site I couldn't charge the file.
Waiting forward your comments.
Kind regards,
Ana
As advised above, contact Apple. This is a user forum. We can't do anything about it. You will have to provide proof of purchase for the device to have the activation lock removed.
reset corporate device linked to a user personal account
