unable to install El Capitan on a Lion (10.7.5) machine

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Level 1

13 points

unable to install El Capitan on a Lion (10.7.5) machine

hello, I currently have a macbook pro with OSX Lion (10.7.5).

Tried 2 routes to get the El Capitan (10.11.6) Upgrade,

1 - as per article How to upgrade to OS X El Capitan - Apple Support. HT206886.

The AppStore does not let me download OSX El Capitan, returning error msg "please try again later" and then "unable to change your payment information - pls install latest release of OSX".

2 - After downloading El Capitan (osxupd10.11.6.dmg) directly from support.apple.com, and launching the dmg, returns Error message : "This update requires OSX 10.11"

I am stuck in both cases. Please indicate the right link to the dmg or help otherwise. Regards,

O.Kez

MacBook Pro, OS X El Capitan (10.11.3), installed 500Gb SSD in 12/2015

Posted on Nov 8, 2018 5:03 AM

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Answer 1

Niel

Community+ 2025

Level 10

741,323 points

Nov 8, 2018 6:54 AM in response to OK_Corral

1. Change the information from another device or computer, or click here and contact the iTunes Store staff.

2. The DMG is an updater and cannot be used to perform a full version upgrade.

(165799)

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Answer 2

Eric Root

Level 10

685,221 points

Nov 10, 2018 8:35 AM in response to OK_Corral

You mean the App Store has changed? Older versions of the OS are having problems downloading new versions of the OS for some reason. Did you contact iTunes Support to verify your billing information using the link Niel posted?

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Answer 3

Eric Root

Level 10

685,221 points

Nov 8, 2018 7:46 AM in response to OK_Corral

Check to make sure your applications are compatible.

Application Compatibility

El Capitan 10.11 Compatibility information

macOS Sierra 10.12: Compatible Apps

Also check to make sure there is a compatible driver for your printer.

Do a backup before installing, preferable 2 backups on 2 different drives.

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Answer 4

OK_Corral Author

Level 1

13 points

Nov 10, 2018 5:41 AM in response to Eric Root

Hi Eric, be sure that all compatibility checks had been done before starting the discussion. (pls review my initial note).

reminder : my machine is running Lion (10.7.5) and I'm trying to upgrade to El Capitan (latest compatible OSX release for my machine).

Since June 2018, iTunes has changed something that renders 10.7.x machines unable to upgrade along the lines described in the artcile and HENCE my problem and initiating this discussion.

Any help more than welcome ! :-)

Regards

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unable to install El Capitan on a Lion (10.7.5) machine

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