10.14.1. iTunes Apple Music and login issue

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10.14.1. iTunes Apple Music and login issue

After updating to Mojave 10.14.1 I noticed, that my iTunes library became unusable.

I am using Apple Music on my iTunes with my Apple ID. All the Apple Music items became unavailable all of the sudden. So I logged out thinking that after logging back in it will come back to normal.

But I simply cannot log back in. I am logging in and nothing happens.

Help! I would like to have my Apple Music library back on my MacBook.

Just for notice - my iTunes works perfectly normal on my iPhone as well as on my desktop Windows PC.

So it seems the issue is only with the MacOS Mojave 10.14.1.

Help!

MacBook Pro with Retina display, macOS Mojave (10.14.1)

Posted on Nov 9, 2018 11:39 AM

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Answer 1

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grzehoo76 Author

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Nov 11, 2018 11:37 AM in response to turingtest2

Well...

I do not know what just happened, but I went to the network settings again, clicked advanced and renewed the DHCP settings from the router. I am pretty sure I have done it before, but anyway, I tried it again.

Apparently, this did the trick!!!

After this, I was able to log back in to the iTunes and all of my library is back again, and playable!

Thanks again!

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Answer 2

turingtest2

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278,149 points

Nov 10, 2018 12:52 PM in response to grzehoo76

See Open a different iTunes Library file or create a new one - Apple Support for details on how to create an alternate library.

Use Account > Sign Out and Account > Sign In from the iTunes Menu bar to sign out of your account and back in.

It is a while since I tested but I think signing out of your Apple ID dumps any downloaded Apple Music content which is why I suggested using an alternate library. If you leave the Apple Music content in the cloud it doesn't matter.

tt2

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Answer 3

turingtest2

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Nov 11, 2018 3:50 AM in response to grzehoo76

Try holding down option+command as you launch iTunes which will open it in its own safe mode.

See also Repair security permissions for iTunes for Mac.

tt2

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Answer 4

turingtest2

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278,149 points

Nov 11, 2018 11:38 AM in response to grzehoo76

Have you rebooted the router yet? Signed out of the store and back in again? (Use a test library so as not to dump your Apple Music content.) Is your Apple Music subscription paid up?

tt2

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Answer 5

turingtest2

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Nov 11, 2018 7:33 AM in response to grzehoo76

I think I'm out of ideas. Time to Contact Apple Support.

tt2

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Answer 6

grzehoo76 Author

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Nov 9, 2018 12:20 PM in response to grzehoo76

OK, a quick update. I started the MacBook in safe mode and in such I was able to log back in.

So my Apple Music library is back again.

But...

All of it is grayed out, so I cannot play any of it on my Mac.

Any ideas?

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Answer 7

turingtest2

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Nov 10, 2018 8:48 AM in response to grzehoo76

See About iCloud Music Library icons and status - Apple Support. Any clues? Are you back in normal mode with a connection to the Internet?

tt2

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Answer 8

grzehoo76 Author

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Nov 10, 2018 11:58 AM in response to turingtest2

Yes, I have checked this. This is not the issue unfortunately. I am back in normal mode, I can see all of my library and I am connected to the internet as normal.

Still, all Apple Music items are grayed out. I can search though and find music, but cannot play anything.

iTunes Store does not work, it does not load any content...

Hmmm...

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Answer 9

grzehoo76 Author

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Nov 10, 2018 12:02 PM in response to grzehoo76

Is there a limit of devices that I am running iTunes with Apple Music on? I have Apple Music family subscription and currently I am using it on my Apple ID on:

- my iPhone

- my home PC

- my Apple TV

- my work PC

- my MacBook (which was added the latest)

Can this be the issue?

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Answer 10

grzehoo76 Author

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Nov 10, 2018 12:05 PM in response to turingtest2

I have not rebooted the router... Have not thought that it might have anything to do with it.

I do not quite understand what do you mean by signing out of the store? You mean iTunes store? How do I sing out of this? And what do you mean by using a test library?

And yes, my Apple Music is paid up.

By the way, I was listening to the Apple Music on my Apple ID just today on my home PC and my Apple TV just fine. And ok, on my iPhone as well.

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Answer 11

grzehoo76 Author

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Nov 11, 2018 12:01 AM in response to turingtest2

Thanks, I have just tried to create a different iTunes library. Didn't work.

It comes back with an unknown error (-38) and does nothing. I tried this twice and I get this error twice.

Maybe I will try it later in the safe mode.

Logging out of iTunes account does not work as it simply cannot log back in. Just nothing happens and it stays logged out.

So now I am logged out with all my Apple Music not visible from my Mac. On my other devices all is OK still.

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Answer 12

grzehoo76 Author

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Nov 11, 2018 1:22 AM in response to grzehoo76

OK, so I tried the thing with the iTunes libraries in the safe mode. This worked there, in safe mode.

After coming back to normal mode it stops working again!

All Apple Music is grayed out and iTunes pages of Store, For You, Browse, Radio are all blank, nothing loads.

Moreover, the iTunes activity in the top right corner is stuck spinning on the "connecting to Genius" or something like that. And nothing of course.

So - everything seems to be fine in MacOs safe mode, in normal mode Apple Music is not available.

I already tried clearing the cache files etc. Does not help.

Any ideas?

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Answer 13

grzehoo76 Author

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Nov 11, 2018 6:28 AM in response to turingtest2

Thanks, tried that too, everything was set OK, unlocked, read and write. Anyway, I set it up again. Did not help though.

But now, For You, Browse and Radio appear, but I cannot play anything.

iTunes Store still empty page. On top bar it say - Getting access to iTunes Store (or sth similar, as I have Polish language version). And it stays hanging like this forever...

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