Hi,
I have the new iPad pro for a few days now. I notice that the iPad no longer has internet access for a certain period of time. this takes 10 minutes, or I do a restart. When I use a hotspot, the problem is the same. It is very annoying.
iPad Pro 11-inch, Wi-Fi, iOS 12.1
I also have this problem. the iPad Pro 2018 12.5” (plus cell) when it sometimes wakes from sleep, is connected to the router but NOT able to get to the internet. Also, it will NOT connect via LTE either. The ONLY fix is a hard boot. After the hard boot, immediate connection to WiFi and internet.
It it seems that it only happens towards the end of the day. Battery around 50%. After its charges all night, I don’t have trouble again until the next evening.... when the batter is again around 50%.
turning OFF WiFi auto connect works. When the ipad wakes up, I manually connect to the network. No problems getting to the internet. If the iPad doesn’t go into sleep mode, no problems with dropping or not being able to connect to the internet.
my home network is not the issue. Every other device (apple or otherwise) we have works fine. Router is apple AirPort Extreme. Service is AT&T.
i think that there is a power management bug on this iPad.
I also have this problem. the iPad Pro 2018 12.5” (plus cell) when it sometimes wakes from sleep, is connected to the router but NOT able to get to the internet. Also, it will NOT connect via LTE either. The ONLY fix is a hard boot. After the hard boot, immediate connection to WiFi and internet.
It it seems that it only happens towards the end of the day. Battery around 50%. After its charges all night, I don’t have trouble again until the next evening.... when the batter is again around 50%.
turning OFF WiFi auto connect works. When the ipad wakes up, I manually connect to the network. No problems getting to the internet. If the iPad doesn’t go into sleep mode, no problems with dropping or not being able to connect to the internet.
my home network is not the issue. Every other device (apple or otherwise) we have works fine. Router is apple AirPort Extreme. Service is AT&T.
i think that there is a power management bug on this iPad.
In speaking with Apple support, the tech said that is a known bug they are looking at, and that is may be fixed already... Just updated to the latest OS drop (12.1.1) as she recommended, let it run for a couple of days, and found this did NOT fix the issue....
What I have found by my trial and error, is that my issue is tied to the USB-C port. Merely plugging and unplugging anything (headphone or power) will correct the issue and enable the WIFI or Cellular to work again.... This issue still requires APPLE attention to fix, but at least for me, this is now at least manageable. However, I am sure that my USB-C port may wear out faster now...
Confirming what others have identified here. 2018 Ipad looses internet data despite being connected to the network when it sleeps with the USB-C to 3.5mm headphone dongle installed. Removing and replacing the headphone dongle solves the issue. Ipad was wiped and new firmware and IOS were installed by Apple support but the problem remains. I have Allow Access to USB Accesories when locked turned on. Two different headphones and Apple dongles produce same results. I have posted this info to the apple feedback page in an attempt to get someone's attention.
I not sure if we have same problem, but I have same "No Internet" problem (and USB-C phones). I have a "walk around" that solved the problem, I have set upp manual DNS setting for my Wi-FI in my Ipad PRO 2018 12,9", where I set my default routers IP or/and Google DNS 8.8.8.8, after that no problem.
Can confirm. iPad Pro gen 3, internet some times just dies completely, top right says both wifi and 4g has good connection, no internet in any apps, unplugging the usb-c headphones adapter makes it come back again instantly.
Thank you. Unplugging my headset does solve the wifi problem. But Apple Devs, are you going to fix this? Is this a software issue or a hardware issue?
I have the same problem. Top right shows strong wifi signal but internet connection would just drop. I would have to hard reset to get the connection back on. This happens even when I am not using any USB C connected devices. This is absolutely frustrating and needs to be fixed right away. FYR, my version is 12.1.4. I
Instead of doing the hard reset everytime you lose Wifi, have you tried simply turning off WiFi in Control Center, wait 5 secs., or so, then turn WiFi back on?
My 3 year old iPad Pro will drop the Wifi connection from time to time and still show active in the status bar.
I simply turn OFF Wifi in Control Panel, wait 5-6 secs. and simply turn WiFi back ON from the Control Panel.
WifI/Internet connection gets re-established.
No hard reset needed.
Can confirm, definitely has to do with USB-C adapter. Connection came back as soon as I unplugged.
I have the exact same problem. Resolved by removing the USB-C headphone adapter. Apple, can you please fix ASAP. This is just annoying on a brand new iPad.
I can confirm disconnecting the usb-c audio adapter resolves the issue.
major bug! i use it for spotify on my desk speakers. can't use it this way
Can confirm also. As soon as I unplug the usb-c to usb camera adaptor and usb headphone, it connected the internet. After connecting to internet it is not problem to plug it back.
just Another confirmed datapoint... headphone adapter caused the same issue. Unplugging fixed it immediately.
it’s bad enough there’s no headphone jack...
Hey guys I had the same issue as soon as I unplugged the usb-c cable internet worked again. Hopefully apple fix this soon, very annoying 😡
Happy to report, this issue appears to be resolved with iOS 12.1.3. I personally am no longer having this problem after updating. Can anyone else confirm?
iPad Pro 2018 WiFi problems
