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iPad Pro 2018 WiFi problems

Hi,

I have the new iPad pro for a few days now. I notice that the iPad no longer has internet access for a certain period of time. this takes 10 minutes, or I do a restart. When I use a hotspot, the problem is the same. It is very annoying.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 9, 2018 11:09 AM

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67 replies

Jan 2, 2019 10:39 PM in response to Justincag

This happens with my 11 inch. Nothing to do with the adapter noted above but I usually keep my iPad on airplane mode with WiFi on when home to save battery and many times a day I have to do a force restart because WiFi turns off on its own and gets stuck off, trying to turn it back on either the switch icon doesn’t work or it says on then turns off. Also sometimes it will show as off but still be connected to WiFi. Force reset is the only thing to fix it until it happens a few hours later. Resetting network settings does nothing.

Jan 3, 2019 8:31 AM in response to Justincag

Confirming what others have identified here. 2018 Ipad looses internet data despite being connected to the network when it sleeps with the USB-C to 3.5mm headphone dongle installed. Removing and replacing the headphone dongle solves the issue. Ipad was wiped and new firmware and IOS were installed by Apple support but the problem remains. I have Allow Access to USB Accesories when locked turned on. Two different headphones and Apple dongles produce same results. I have posted this info to the apple feedback page in an attempt to get someone's attention.

Jan 7, 2019 8:55 AM in response to Justincag

I bought a 2018 iPad Pro 12.9 for my son and an 11 for myself. I have not noticed the issue as much as my son has (but he also streams a lot more than I do...)


Neither of us are using headphones, I had bought him a magnetic charging adapter (https://www.amazon.com/gp/product/B07BGSS591/ref=ppx_yo_dt_b_detailpage_o01_s01?ie=UTF8&psc=1) as he is a lot rougher on cables. I thought that might be the issue given others comments about the headphone adapters, but switching that out for a normal cord hasn't fixed the issues.


The issues seem to occur when connected to power and not.


Wifi seems to still be connected, but networking seems to have died. Just cannot get out to the internet. (can't even browse to news.google.com or any other website, networking is just dead, even though the ipad reports being connected to wifi.


It is very frustrating for him - he's started going back to his old iPad at times when he knows he's going to be watching a lot of video...


Not sure what next steps to do are.





Jan 18, 2019 10:10 PM in response to Justincag

This was also the case happened to my new iPad Pro 11, It was so annoying, I just bought it several days ago, and have tried so many ways, like restart, reset the network settings, the iPad connected to the internet and failed after several minutes, why it was so unstable with the internet connection. I thought it was just unlucky for me to have bought this unstable one at first, so I went to the store and reported this issue and changed for another new one, the funny thing is that there is the same connection problem with the new one. I am so confused that how the experience of using the new iPad Pro could be so bad! I am now considering turn it back!

Feb 26, 2019 8:12 PM in response to martindub

Here is a work-around that has seemingly resolved my periodic internet-drop-despite-appearance-of-sustained-wifi-connection on my ‘18 Pro 11”:

go to:

Settings->Privacy->Location Services->System Services (all the way at bottom)->Wifi Networking & Bluetooth (set to OFF)


Initially I noticed turning off Location Serviced and Bluetooth both. . seemed to ‘resolve’ the issue, then I started tinkering with settings more and found bluetooth on, location services on (with above noted System Services sub-setting toggled off) allowed reliable sustained wifi.


I am still testing, but after about 2 hours i’ve had no wifi hiccups. Previously it was happening easily every 15 min. Noting here that when internet connectivity did die, a simple wifi on/off brought it back to life.


I haven’t introduced sub-C connections into the mix yet to see if there is any impact. . awaiting delivery of my headphone dongle.

iPad Pro 2018 WiFi problems

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