Hi everyone, received my Ipad Pro 11'' already having issues with the touchscreen, its unresponsive when laid flat on a table, I noticed it seems to work fine when you lift the device up slightly, it just doesnt work when you want to swipe up, scroll on menus, emails etc.. is anyone else experiencing this problem? its quite frustrating at the moment... model is 11'' space grey 1T WiFi
thanks
iPad Pro Wi-Fi, iOS 12.1
Hi Everyone,
I figured out the problem it was the screen protector, I put a tempered glass one on temporarily until my matte one arrived, which rendered it pretty much usless, unresponsive, I now have a matte one (because I use it primarily for artwork) it is working excellently, but even for general please check if you intend to put one on, I never had a problem before even with tempered glass so just be aware 🙂
Hi Everyone,
I figured out the problem it was the screen protector, I put a tempered glass one on temporarily until my matte one arrived, which rendered it pretty much usless, unresponsive, I now have a matte one (because I use it primarily for artwork) it is working excellently, but even for general please check if you intend to put one on, I never had a problem before even with tempered glass so just be aware 🙂
The problem is the Tempered glass screen protector.
There are are a lot of comments on this on the internet.
See https://www.reddit.com/r/ipad/comments/9xijub/ipad_pro_11_tempered_glass_screen_ protector/
it seems when lying flat, if u try to swipe etc, it is totally unresponsive.
However if u touch with your left hand the side bezel and then try to swipe, it works perfect.
Or if u lift up the Ipad with the left hand and then swipe, again it behaves perfect.
Somehow, there is a capacitive effect that happens once you put the glass screen protector that gets neutralized when touching the body with the left hand.
I experienced it myself. I had to remove the temepered glass protector.
Plastic screen protectors dont have that issue. I put a plastic protector and it works fine.
Will have to wait for a few months for the manufacturers to figuere out a solution.
Do you have a screen protector on it? If so, I suggest removing it and trying to see if it works and is responsive to touch without it.
If that does not work, and you’re still having problems,I would definitely set up an appointment with the Genius Bar near you and let them have a look As it could be the digitizer and if that’s the case, you’d get a replacement.
Bring it back to your “local” Apple for another replacement and set it up and test it in the store thoroughly before you leave the store.
This is a brand new iPad and brand new model. You shouldn't be having any operational issues with it.
You have 14 days to keep getting replacement iPads until you finally get one that has no operational/cosmetic issues.
Bring it back to your “local” Apple Store and get another new iPad Pro!
I had the exact same problem as well, removing the tempered glass (which tempered glass had the best reviews on Amazon.com) fixed the problem. I consider myself an iPad superuser, using it daily at work and home. Other folks who don’t use it as much may not notice this much problem with tempered glass. I guess for now, I have to rely on apple care plus to take care of my iPad screen.
I had a tempered glass protector & returned it for the same reason. Totally unresponsive when it was on. I haven’t tried a new one yet. I’m leary, but nervous about leaving the screen unprotected. Does Apple have recommendations? I did not buy directly from Apple, so not sure what options are...
No.
It is definitely NOT software.
As I stated, there is an incompatibility with almost ALL screen protectors ( glass and many thin plastic film screen protectors ) and the new 2018 iPad Pro models that use the new liquid retina display hardware.
As someone pointed out in one of the many postings on this issue, if Zagg ( the singular leader in all types of mobile screen protectors ) can't figure out/fix this issue, none of the other third party screen protector makers are going to be able to solve this issue, either.
Just purchase a good protective case for your iPad Pro, instead.
There are many higher quality protective cases for these new iPad Pro models on Amazon than Apple’s own cases.
Best of Luck to You!
I did have one. I just removed it and it’s working fine.😔 trying to protect this screen at all cost.
i have the same problem With the same ipad. Apple changes me the ipad for a new one but 2weeks later, the issues appears again,. With the first ipad the screen protector (plastic) increase the problem. Now with the second ipad i have a better experience. i choose a tempt glass and works better than the first one. but the problem is from device. Probably a new ios upgrade resolve the problem. With the Apple Pencil works very fine but its necessary tu use touch gestures and thats the problem, With this issue is very frustrating to use the ipad.
I had this protector:
https://www.amazon.com/gp/product/B07KG2KPH5
I really liked the texture and feel of the Apple Pencil on the screen - but the cover caused sensitivity problems, with missed keystrokes, etc..
Instead I now have this:
Not quite as nice as the first one for the pencil, but still much better than the smooth glass. And no screen sensitivity problems.
.
My reason is that glass acts a dielelectric ( an electrical insulator ).
So, I am thinking there is a electrical ( dielectric ) incompatibility with the new 3rd gen iPad Pro touch screen and screen digitizer layer and the glass screen protector.
Some one has mentioned in another similar posting that this touch screen issue does not exist when using thin, plastic film screen protectors.
Try one of those, instead.
Good Luck!
Good idea.
Check another replacement iPad Pro in store, first and check that everything is well with it before you leave.
Good Luck to You!
I am also having the same issue with my 11 inch iPad Pro as well. The only thing that helps for me is to restart the device. I think I will be returning the device to bestbuy so I am not stuck with a 800 dollar device that doesn’t work.
my first reply to you was if you had screen protector on, to remove.
Glad it’s working again.
If you had a screen protector like I did, remove it and it should work fine. Hope this helps.
Brand New Ipad Pro 11 inch screen issues
