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Hi everyone, received my Ipad Pro 11'' already having issues with the touchscreen, its unresponsive when laid flat on a table, I noticed it seems to work fine when you lift the device up slightly, it just doesnt work when you want to swipe up, scroll on menus, emails etc.. is anyone else experiencing this problem? its quite frustrating at the moment... model is 11'' space grey 1T WiFi
thanks
iPad Pro Wi-Fi, iOS 12.1
Hi Everyone,
I figured out the problem it was the screen protector, I put a tempered glass one on temporarily until my matte one arrived, which rendered it pretty much usless, unresponsive, I now have a matte one (because I use it primarily for artwork) it is working excellently, but even for general please check if you intend to put one on, I never had a problem before even with tempered glass so just be aware 🙂
No.
It is definitely NOT software.
As I stated, there is an incompatibility with almost ALL screen protectors ( glass and many thin plastic film screen protectors ) and the new 2018 iPad Pro models that use the new liquid retina display hardware.
As someone pointed out in one of the many postings on this issue, if Zagg ( the singular leader in all types of mobile screen protectors ) can't figure out/fix this issue, none of the other third party screen protector makers are going to be able to solve this issue, either.
Just purchase a good protective case for your iPad Pro, instead.
There are many higher quality protective cases for these new iPad Pro models on Amazon than Apple’s own cases.
Best of Luck to You!
Did you even bother to read what I wrote?
The PaperLike product from Germany does NOT HAVE screen issues with my brand new iPad Pro 11 2018.
It's more expensive, but it works and it doesn't have touch sensitivity issues. By the time you waste money on the cheap ones you could have had one that works.
Talk to Jan Sapper, the owner of paperlike.com
Got your reply.
The problem with the PaperLike product is if you are not using that particular screen protector for drawing or writing on your iPad/iPad Pro and someone purchased an iPad Pro to own and use as a high end media consumption device and other non-Apple Pencil uses, the PaperLike screen protector reduces the clarity of the that expensive iPad Pro screen.
One of the reasons I do not use any screen protectors and especially matte-type/matte-like screen protectors.
I didn't pay an expensive price for an iPad Pro to have my screen clarity and resolution diminished.
I draw and write on my iPad Pro, but use a different third party smart Bluetooth stylus that has a fine point, rubberised, meshed tip that creates some drag on the screen for drawing without ruining the clarity of my iPad Pro’s screen.
I agree with you completely. There is no ideal solution. It diminishes the HD wonderfulness of our screens. But it doesn't diminish touch sensitivity, and of ALL of the options out there this is the best in that regard because it increases functionality and relative to other matte solutions that I tried, this is the best of both worlds, albeit imperfect for watching videos or even editing photos (which is my hobby). That's why I joked with Jan at PaperLike that someone should engineer a light frame of something kind that could swap between glossy and matte. Wishful thinking!
Same thing is happening to me, with the unresponsive while flat on the table issue. I also use it mostly for artwork. Do you have a matte film, or a matte tempered glass protector? I have a tempered glass, but would like the protection of glass WITH a matte finish. I wonder if it’s possible to have both and have it be responsive.
I went into an Apple store & was told that Apple does not endorse any screen for this new ipad
there is one they recommend for iPhones, but no iPad at this time. Use it within ut a protector, but i did get the protection for it
I had this protector:
https://www.amazon.com/gp/product/B07KG2KPH5
I really liked the texture and feel of the Apple Pencil on the screen - but the cover caused sensitivity problems, with missed keystrokes, etc..
Instead I now have this:
Not quite as nice as the first one for the pencil, but still much better than the smooth glass. And no screen sensitivity problems.
.
I have Otterbox Defender and had response issues with pencil. Took off the plastic screen protector and it went away...kinda...another issue was occurring. iPad 11 would freeze or reboot itself. Tried all approaches, wiping and install as new unit, turn off this or that. Removed pencil completely and stopped rebooting...kinda...notice iPad rebooted the instant that I connected Apple earbuds. There has got to be BUG in the Bluetooth utility. Most likely in the ISO.
ANYONE ELSE SEEING THIS?
It maybe Bluetooth feature. I tried everything, wiped the iPad, updated ISO etc. turned off Bluetooth and disconnected pencil, no problems with iPad rebooting or freezing. The minute that I turned on Bluetooth and connect earbuds it rebooted itself.
I like your thinking. If everyone was to buy and then return their new iPad, that‘d certainly get Apple’s attention when the returns start piling-up in stores 😉
Good idea.
Check another replacement iPad Pro in store, first and check that everything is well with it before you leave.
Good Luck to You!
my first reply to you was if you had screen protector on, to remove.
Glad it’s working again.
That's just GREAT to learn!
Enjoy that awesome iPad Pro!
I’m having the exact same issue. Really unresponsive. Somethung I never experienced with any other iPad I’ve owned. I have a 11 inch 256gb space gray model.
I did have one. I just removed it and it’s working fine.😔 trying to protect this screen at all cost.
Brand New Ipad Pro 11 inch screen issues
