While I was out my MacBook Air unexpectedly restarted. When I started it up to try to use it again Google Chrome and Finder both kept crashing and would not open. Now Finder is continually crashing and trying to restart and nothing else seems to be working, not even my internet browsers. I’ve tried restarting my computer and I don’t know what else to do.
Once you're in safe mode, try opening one of the apps you mentioned. Then, click the Apple menu () > Restart. Once you're back in normal mode, test it out.Start up in safe mode
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
- Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
To leave safe mode, restart your Mac without pressing any keys during startup.
If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
- If the issue comes back, you might have incompatible login items.
- If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.
I hope the steps I've provided help to resolve this for you.
Print this page so you can refer to it later. (You don’t have access to the Disk Utility User Guide when you restart your computer in the next step.)
In the Disk Utility User Guide window, click the Share button
, then choose Print.
Choose Apple menu
> Restart. After your Mac restarts (some Mac computers play a startup sound), press and hold the Command and R keys until the Apple logo appears, then release the keys.
Click Disk Utility, then click Continue.
Choose View > Show All Devices.
In the sidebar, select the disk you want to repair.
Click the First Aid button
.
If Disk Utility tells you the disk is about to fail, back up your data and replace the disk. You can’t repair it. Otherwise, continue to the next step.
Click Run.
If Disk Utility reports that the disk appears to be OK or has been repaired, you’ve finished. You can click Show Details to see more information about the repairs. Otherwise, you may need to do one of the following.
If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. You need to check each file in the list of affected files. Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.
If you can replace a file or recreate it, delete it.
If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted.
If Disk Utility can’t repair your disk or it reports “The underlying task reported failure”, try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall macOS, then restore your backed-up data.
Once you're in safe mode, try opening one of the apps you mentioned. Then, click the Apple menu () > Restart. Once you're back in normal mode, test it out.Start up in safe mode
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
- Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
To leave safe mode, restart your Mac without pressing any keys during startup.
If an issue doesn't happen in safe mode
If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.
- If the issue comes back, you might have incompatible login items.
- If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.
I hope the steps I've provided help to resolve this for you.
Print this page so you can refer to it later. (You don’t have access to the Disk Utility User Guide when you restart your computer in the next step.)
In the Disk Utility User Guide window, click the Share button
Choose Apple menu
Click Disk Utility, then click Continue.
Choose View > Show All Devices.
In the sidebar, select the disk you want to repair.
Click the First Aid button
If Disk Utility tells you the disk is about to fail, back up your data and replace the disk. You can’t repair it. Otherwise, continue to the next step.
Click Run.
If Disk Utility reports that the disk appears to be OK or has been repaired, you’ve finished. You can click Show Details to see more information about the repairs. Otherwise, you may need to do one of the following.
If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. You need to check each file in the list of affected files. Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.
If you can replace a file or recreate it, delete it.
If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted.
If Disk Utility can’t repair your disk or it reports “The underlying task reported failure”, try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall macOS, then restore your backed-up data.
Finder keeps crashing over and over
