iPad Pro 11” dropping WiFi or so it seems

I did the same Tom and am also waiting to hear back.

Actions attempted up until now:

1. restarted iPad Pro
2. restarted router
3. updated to latest ios (the one that just became available)
4. tried connecting to another router/WiFi
5. reset wireless settings in iPad Pro (which deleted them all)
6. reset iPad Pro to factory settings and backed up from computer

Apple asked that I try to reset my iPad Pro to factory settings and back up from Cloud next if the issue persisted. It has persisted.

Apple had had previous problems with dual band routers. By any chance does everyone have dual band routers?

it appears that the issue may have been fixed with the latest iOS update. Anyone still having problems?

Keeping my fingers crossed, but the WIFI connections seems to be stable after the 12.2 update.

I have been using my second iPad Pro 11 for just over a day now. It seems to drop connectivity the same way my first one did. It freezes in multiple apps and says that the server is not responding. When I restart it,everything works fine for awhile. I restarted five times in the last 24 hours. I’ve chatted with Apple Support, and will have to go back there to explain that the second Pro 11 behaves the same as the first. I’ve never had an Apple product I didn’t love - until now.

I have this same issue as well. It has been happening frequently - every day or two - since I got the iPad less than a month ago. It’s very frustrating to have something new and encounter a problem like this. My iPad Pro 11” disconnects from WiFi after I’ve been using apps for a period of time (half hour to an hour is the typical time frame). The apps where this happens includes Safari, Facebook or Instagram to name a few. You’re using the app and all at once see a message that you can’t do something off-line. Then I have to open settings and reconnect to my WiFi. This never happens with my third generation iPad which I still have and it doesn’t happen with my iPhone 6S. I have tried all the steps in the link above including resetting the wireless settings. That lasted a day or two. It typically. This needs to be fixed! I would hate to have to return the iPad and contact my credit card to get a credit. It happened twice this evening, once when I was trying to post this!

It has only occurred when the unit is not charging - at least as far as I know. I don’t use the unit when it’s charging.

I am waiting for the Apple Store to get a replacement in; they were out. They said if the new one didn’t solve the issue it was environmental I.e. something in my house. After reading these other posts I beg to differ.

I have two other IPads, two iPhones and other apple products when the kids come over. No WiFi issues with anything except the IPad Pro.

Saying it is a WiFi issue is a little misleading. The WiFi icon at the top of Safari shows connected and WiFi in settings shows connected but nothing will work on the internet: Safari, Email, Security cameras all do not work.

So glad I found this thread! I’m having the same issue too. Bought my iPad Pro 11” on the day they debuted. I’ve noticed that if I’m on a webinar for longer than 30 minutes that my WiFi just randomly drops. Sometimes I’m using my AirPods, but sometimes I’m not. I don’t have anything plugged into the USB-C at that time.

I will try just keeping it plugged in the whole time next time to see if that fixes it.

Not feeling confident about the fact that folks who received a replacement iPad Pro are still experiencing the same issue. Apple, FIX THIS ISSUE. This is effecting my work productivity!

I have this issue too. It has nothing to do with the usb. It happens whether I'm interacting with the screen or not. I can fix it by quickly toggling the wifi on and off. This happens everyday, and it's getting pretty annoying. None of my other devices do this. My router is in the same room as I am.

edit- I have the brand new iPad 2018 12".

It is not fixed yet. My problem is unchanged. Apple Support has told me they acknowledge the problem is not with my router but is something in the IPad Pro. They have engineers working on it. There is no timetable.

Hmmm, I’m not exactly sure how to make apple aware. I guess we can all call and open support tickets? Is there a better way?

Tom,

Please post whether the replacement iPad Pro has the same issues. Thanks.

Just spent 4 hours on a meeting and no WiFi drops. I did recently update my iPad to the latest software (last week?). Maybe Oracle has fixed the issue?

I have this same issue but only with a USB-C to 3.5mm Headphone Jack Adapter plugged in. The Wi-Fi stops working randomly once or twice a day only when this adapter is plugged in. If you also have this adapter plugged in, there is a workaround that has worked for me the last two times this happened. If not, you have a different issue than mine.

Yep, I was equally happy, and annoyed, to find this out as well. Gives me some hope Apple will fix this cause it’s not just me experiencing it. I will add, however, that I’ve had it happen when the battery is greater than 50% charged.