3rd Gen Ipad Pro Problem: Will NOT sync to USB ports!

This is absolutely true, not only is my software up to date, iTunes up to date, what your missing is that it does not communicate with the computer at all with a USB-C adapter to a USB port. Not only did an apple tech over the phone check everything with me, i went in store and we tried connecting to a brand new MacBook on the floor. Using the USB-C to USB-C cable and pugging directly into the computers USB-C port, the Ipad connected, and was ready to sync to iTunes (set up as new Ipad). But when we used the USB-C to USB adapter and plugged it onto the same computer through its USB port, same problem occurred. Both the Ipad and computer did not even know they were plugged into a device. After a fantastic conversation with the rep today, steps are being taken to submit this issue to the engineers as the reps in store said I am not the only one with this problem.

No problem! we were troubleshooting the mac and when we tried multiple adapters on a new in store MacBook we realized that its not solely a problem with my computer (hardware or software) and tried multiple adapters (the same one) to insure that it wasn't a damaged or malfunctioning adapter and it was the same result. The tech thats submitting this to the engineers just called back noting that others have submitted similar requests, so just happy that light is being shed and hope this is simply a software issue and that perhaps a software update will allow for bi-directional data sync across older USB tech. Thanks for the reply though!

Thanks for that possible solution! I submitted thone instructions to the senior tech advisor working my case. She recommended not to try that as it is not an “approved” method and could potentially cause other issues. I agree that all though that option might work it seems like a over-done work around where as I’d like to see a tested simplified solution from apples engineers. I believe that the Method mentions shows this is a software related issue with the Ipad itself so hopefully it is something that can be fixed with a software update, without the need for buying multiple adapters etc.

Hello! I wanted to update this forum about the results of my experience. The senior tech support advisor had contacted me informing me that the engineers were interested in collecting data/run logs from both my computer and my iPad when i connected it. We went to perform this test and lo and behold, the iPad began to sync! Note, i did not perform any updates to my computer or tablet since I've had this issue, also i was using a 3rd party USBC to USB adapter when attempting this connection, the same adapter that did not work the first several attempts (also used the apple adapter with no luck).

Needless to say, they are thinking this was a glitch likely in the iPad and perhaps rebooting the iPad resolved this issue (i never thought to do that ironically as that would have been a step i took). We believe it to be an iPad glitch as the iPad did not connect to a brand new in-store MacBook Air w/ USB to USBC adapter although it did connect to the same computer USBC- to the computers USBC port. I am very happy that it is now working, if anyone is interested in which adapter I am using I will gladly list it. Note that the 3rd party adapter is in fact allowing data transfer as well as charging the iPad (although im sure its at a very low amperage).

I hope that this thread may have helped others experiencing the same issue and thank you all for the replies!

That’s a great idea! Let me know how that works.