403 Forbidden Message on Apple Support

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Level 1

14 points

403 Forbidden Message on Apple Support

I am unable to access apple support from my laptop through chrome or from any ipad or iphones within my home (3 different ones) This just started 2 days ago when trying to schedule repair on an iphone that suddenly has no service after ios update (that's a whole other issue). Does anyone know why I am consistently getting this Forbidden message ? I have no problem with any other websites and am able to access apple.com - just specifically under support when I get click "Make an appointment or request service -Contact Apple Support

Posted on Nov 15, 2018 5:36 PM

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Answer 1

Eric Root

Level 10

685,209 points

Nov 15, 2018 5:55 PM in response to slszent

Loaded normally for me. Have you tried on another network using one of the devices? Router restart/reset?

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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403 Forbidden Message on Apple Support

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