Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacOs High Sierra security update 2018-002 10.13.6 problem SOLVED

For a number of days and after 3 unsuccessful trials of discussion with Apple Assistance supervisors, I decided to clear all cache data and font maintenance that could eventually stick the mac during the update process. And now it passed without any problem.

I am using a MacPro 17 (2012), on HighSierra.

Here are the various cleaning actions I ran on Terminal (but I don't know for sure which of these commands really wiped away the problem, it is only affecting caches functions, anyway), please type them in a Terminal session, one-by-one :

  1. rm -rf ~/Library/Caches/*
  2. rm -rf ~/Library/Saved\ Application\ State/*
  3. sudo rm -rf /Library/Caches/*
  4. sudo rm -rf /System/Library/Caches/*
  5. atsutil databases -removeUser
  6. sudo atsutil databases -remove
  7. sudo atsutil server -shutdown
  8. sudo atsutil server -ping
  9. sudo rm -rf /var/folders/*

After performing the last Terminal command, Restart. If the update is not automatically restarting during the boot, you may need to have it installed via the AppleStore.

User uploaded file

In fact, some cache data is preventing the Restart/Shutdown from the Apple Menu to work.

iPad Air Wi-Fi, Cellular, iOS 9.3.3

Posted on Nov 18, 2018 8:59 AM

Reply
2 replies

Nov 26, 2018 3:01 AM in response to be05546

Thanks for this.

But be careful whoever tries it.

The short answer is now it wants to KEEP Updating.


I tried it, after I did a backup.

I ran all the Terminal commands.

See this for the results in Terminal:

User uploaded file

Did a restart.


And yes it DID allow it to install.

BUT now it is ready to Update AGAIN on Appstore.

I asked for Updates, and there it is again....sigh, ready to install again.

I let it run for a bit, and it is happily downloading all 1.8 GB of Security Update 2018-002.

I cancelled it, but it stays there as an Update.


So I suspect that I need to enable or re-install something that was altered/removed during the Terminal commands.

Should be nothing lost/risked, because I do have a backup of BEFORE I did this.


Will post my results.

I ran atsutil server -ping and it says "ATSServer is running" so that is OK.


Might install OSX from my Recovery Partition and see if the works.



For the record, before I tried these Terminal commands, when I tried to install I either got th error message, or nothing happened.

I tried three ways:

- App Store

- Terminal software update -i -a (used sudo as well as logged in as Root)

- Browser via apple site (downloaded the dmg from

https://support.apple.com/en_US/downloads/macos


I also reinstalled OSX High Sierra from my Recovery Partition.

All failed.


These were the error messages I got BEFORE I tried the Terminal commands:

User uploaded file


User uploaded file

MacOs High Sierra security update 2018-002 10.13.6 problem SOLVED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.