How to fix Philips Hue Dimmer Switch connection problem?

I recently bought a Philips Hue Dimmer Switch. It works fine within the Philips Hue app itself, it can control the lights without any problems. However in the home app it doesn’t work the way it should. It show up but says “it’s tasks are possibly not executed properly. There is no connection to the home hub.” I find this strange because the lights connected to same hub work just fine within the home app. How do I resolve this problem?

Posted on Nov 28, 2018 5:23 PM

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Posted on Nov 28, 2018 5:48 PM

I assume you've already done this - but in the Hue app have you gone into the HomeKit & Siri menu and made sure the accessory is listed under Accessories there?


Edit: I say this because I frequently find that HomeKit and Hue bridge get "out of sync" so I have to go into the app and go to that section and re-sync them. I have no idea why they can't figure that out on their own, and it doesn't prompt me or anything, I just discover it sometimes when I bother to open the Hue app.


Funny, your post made me realize there is no HomeKit forum here.. Maybe the macOS forum would get more replies for this question though since HomeKit is part of the macOS broadly, or maybe one of the iOS forums, or even Apple TV or HomePod since they are hubs by default.


Full list here: https://discussions.apple.com/productsitemap.jspa

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Question marked as Top-ranking reply

Nov 28, 2018 5:48 PM in response to Niels_JJ

I assume you've already done this - but in the Hue app have you gone into the HomeKit & Siri menu and made sure the accessory is listed under Accessories there?


Edit: I say this because I frequently find that HomeKit and Hue bridge get "out of sync" so I have to go into the app and go to that section and re-sync them. I have no idea why they can't figure that out on their own, and it doesn't prompt me or anything, I just discover it sometimes when I bother to open the Hue app.


Funny, your post made me realize there is no HomeKit forum here.. Maybe the macOS forum would get more replies for this question though since HomeKit is part of the macOS broadly, or maybe one of the iOS forums, or even Apple TV or HomePod since they are hubs by default.


Full list here: https://discussions.apple.com/productsitemap.jspa

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How to fix Philips Hue Dimmer Switch connection problem?

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